Customer Service Agent

Talent Haven HR; Philadelphia (Philadelphia County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Supportive team environment

Mentorship

Employee recognition

Job summary

Talent Haven HR is seeking a friendly and motivated Customer Service Agent to assist customers and provide professional support throughout the customer experience.

This position emphasizes understanding customer needs, offering solutions, and developing strong communication skills in a collaborative team setting.

Ideal for individuals who enjoy helping people and are motivated to achieve results, with paid training and opportunities for career advancement.

Qualifications

• Excellent verbal and written communication.
• Strong listening and problem-solving abilities.
• Friendly, positive, customer-focused attitude.
• Reliable, adaptable, and professional.
• Previous customer service or retail experience is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions regarding products and services.
• Identify customer needs and recommend solutions.
• Provide accurate information about products, services and promotions.
• Address routine customer concerns and help resolve issues.
• Follow up with customers to support satisfaction and retention.
• Assist with customer acquisition and promotional activities.
• Communicate customer feedback to team members.
• Support team goals for customer service and sales.
• Collaborate with colleagues to ensure positive customer experience.
• Participate in ongoing training and development.

Skills

Communication

Interpersonal skills

Listening

Problem solving

Organization

Multitasking

Customer focus

Team collaboration

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a friendly and motivated Customer Service Agent to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for individuals who enjoy working with people, understanding customer needs, providing solutions, and developing strong communication skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions regarding products and services.
• Identify customer needs and recommend appropriate solutions.
• Provide accurate information about products, services, and promotions.
• Address routine customer concerns and help resolve issues professionally.
• Follow up with customers when appropriate to support satisfaction and retention.
• Assist with customer acquisition and promotional activities.
• Communicate customer feedback to team members.
• Support individual and team customer service and sales goals.
• Collaborate with colleagues to provide a positive customer experience.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and professional.
• Previous customer service, sales, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching