Customer Service Representative

Dutuc; Washington (District of Columbia); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career growth

Professional development

Supportive team

Hands-on experience

Performance-based growth

Employee recognition

Mentorship

Job summary

Dutuc is seeking a friendly, motivated Customer Service Representative to assist customers, share information on products and services, and build positive relationships. You will contribute to a supportive team environment and help resolve inquiries with a customer-first approach.

Ideal candidates will have a strong communication style, problem-solving abilities, and the flexibility to learn new skills. The role offers opportunities for hands-on experience and professional growth while

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Positive personality and willingness to learn.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Listen to customer needs and recommend appropriate solutions.
• Provide clear and accurate information to customers.
• Assist with routine customer requests and concerns.
• Build and maintain positive customer relationships.
• Support customer engagement and promotional activities.
• Communicate customer feedback to appropriate team members.
• Maintain accurate records of customer interactions and activities.
• Assist with daily customer service activities and team priorities.
• Collaborate with team members to achieve customer experience goals.
• Maintain a professional and positive approach during customer interactions.
• Participate in ongoing training and professional development.

Skills

Communication skills

Customer-focused

Willingness to learn

Listening skills

Problem solving

Organizational skills

Multitasking

Self-motivated

Teamwork

Customer service experience

Education

High school diploma

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

Job Summary

We are seeking a friendly and motivated Customer Service Representative to assist customers, provide information about products and services, and build positive customer relationships. This role is ideal for individuals who enjoy working with people, solving customer needs, and developing strong communication and professional skills in a supportive team environment.

Responsibilities

• Listen to customer needs and recommend appropriate solutions.
• Provide clear and accurate information to customers.
• Assist with routine customer requests and concerns.
• Build and maintain positive customer relationships.
• Support customer engagement and promotional activities.
• Communicate customer feedback to appropriate team members.
• Maintain accurate records of customer interactions and activities.
• Assist with daily customer service activities and team priorities.
• Collaborate with team members to achieve customer experience goals.
• Maintain a professional and positive approach during customer interactions.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Positive personality and willingness to learn.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching