Customer Service Agent

Uniting Holding; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Supportive team environment

Hands-on customer service experience

Performance-based growth

Mentorship & coaching

Job summary

62ML in Austin is seeking a friendly and motivated Customer Service Agent to support customer interactions, answer questions, and provide information about products and services. This role is ideal for individuals who enjoy helping people, communicating clearly, solving problems, and developing valuable professional skills in a team-oriented environment.

This position offers opportunities for growth, training, and ongoing development within a collaborative team, with a focus on delivering

Qualifications

• Requires high school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, customer-focused attitude.
• Comfortable interacting with customers in person.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or similar roles is a plus but not required.

Responsibilities

• Identify customer needs and provide information and solutions.
• Provide timely and accurate customer assistance.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer follow-ups and routine service requests.
• Communicate promotional information clearly when appropriate.
• Maintain accurate records of customer interactions and activities.
• Address routine customer concerns and elevate issues when necessary.
• Support customer engagement and business development activities.
• Collaborate with team members to meet service goals.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Customer-focused

Organizational skills

Problem solving

Education

High school diploma

Job description

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a friendly and motivated Customer Service Agent to support customer interactions, answer questions, and provide information about products and services. This role is ideal for individuals who enjoy helping people, communicating clearly, solving problems, and developing valuable professional skills in a team-oriented environment.

Responsibilities

• Identify customer needs and provide appropriate information and solutions.

• Provide timely and accurate customer assistance.

• Support customer satisfaction and relationship-building initiatives.

• Assist with customer follow-ups and routine service requests.

• Communicate promotional information clearly when appropriate.

• Maintain accurate records of customer interactions and activities.

• Address routine customer concerns and elevate issues when necessary.

• Support customer engagement and business development activities.

• Collaborate with team members to meet service goals.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Friendly, professional, and customer-focused attitude.

• Comfortable interacting with customers in person.

• Strong listening and problem-solving abilities.

• Excellent organizational and multitasking skills.

• Reliable, adaptable, and self-motivated.

• Previous experience in customer service, sales, retail, hospitality, or similar roles is a plus but not required.

Benefits

• Paid training

• Career advancement opportunities

• Professional development programs

• Supportive team environment

• Hands-on customer service experience

• Performance-based growth opportunities

• Ongoing mentorship and coaching