Customer Service Officer

Dutuc; New York (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Training opportunities

Professional growth

Collaborative work environment

Advancement opportunities

Job summary

Dutuc in New York seeks a Customer Service Officer to respond to inquiries, assist with service requests, and maintain high customer satisfaction. The role emphasizes clear communication, patience, and sound judgment in addressing concerns.

You will handle inquiries about services, provide accurate information, document interactions, and collaborate with teams to improve service consistency. Prior experience is beneficial but not required, and training is provided.

Qualifications

• Strong verbal communication and interpersonal skills.
• Professional, patient, and customer-oriented attitude.
• Good problem-solving and organizational abilities.
• Attention to detail and ability to prioritize tasks.
• Reliable and adaptable team player.
• Willingness to learn company procedures and service standards.

Responsibilities

• Respond to customer inquiries about company services, promotions, and general procedures.
• Provide clear, accurate information to help customers understand available options.
• Listen to concerns, assess customer needs, and recommend appropriate next steps.
• Resolve routine service issues and refer complex matters to the relevant team.
• Maintain accurate records of inquiries, requests, and resolutions.
• Follow up with customers to confirm that outstanding matters have been addressed.
• Identify recurring customer concerns and share feedback with supervisors.
• Collaborate with colleagues to improve service consistency and efficiency.
• Maintain professional communication across customer interactions.
• Follow company policies and established customer service procedures.

Skills

Verbal communication

Interpersonal skills

Problem solving

Organizational skills

Attention to detail

Team player

Willingness to learn

Job description

Position Summary

We are seeking a professional and customer-focused Customer Service Officer to respond to inquiries, assist with service requests, and help maintain high standards of customer satisfaction. The ideal candidate is approachable, organized, and capable of handling customer concerns with patience and sound judgment.

Responsibilities

• Respond to customer inquiries about company services, promotions, and general procedures.
• Provide clear, accurate information to help customers understand available options.
• Listen to concerns, assess customer needs, and recommend appropriate next steps.
• Resolve routine service issues and refer complex matters to the relevant team.
• Maintain accurate records of inquiries, requests, and resolutions.
• Follow up with customers to confirm that outstanding matters have been addressed.
• Identify recurring customer concerns and share feedback with supervisors.
• Collaborate with colleagues to improve service consistency and efficiency.
• Maintain professional communication across customer interactions.
• Follow company policies and established customer service procedures.

Qualifications

• Strong verbal communication and interpersonal skills.
• Professional, patient, and customer-oriented attitude.
• Good problem-solving and organizational abilities.
• Attention to detail and ability to prioritize tasks.
• Reliable, adaptable, and comfortable working in a team.
• Willingness to learn company procedures and service standards.
• Previous customer service experience is beneficial but not required.

Benefits

• Training and ongoing learning opportunities.
• Development of communication and problem-solving skills.
• Collaborative work environment.
• Opportunities for professional growth and advancement.
• Practical experience in customer relations and service operations.