Customer Service Agent

VEI LOGISTICS; Fresno (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

VEI Logistics is seeking a customer service agent in Fresno, CA to create and enter orders, track shipments, and communicate with clients about order status. You will prepare reports and coordinate delivery, using Microsoft Office and web-based tools.

You will answer phones, emails and messages, prioritize tasks with strong analytical skills, and resolve order-related issues to meet service requirements. The role emphasizes accuracy and timeliness in a fast-paced logistics environment.

Qualifications

• Experience in customer service and order processing.
• Ability to use MS Office and web-based applications.
• Strong analytical skills to prioritize tasks and solve order-related issues.
• Excellent communication with clients via phone and email.

Responsibilities

• Create and enter orders.
• Track orders and coordinate delivery.
• Correspond with clients on order updates.
• Provide reports on order status and performance.
• Answer phones, emails and messages to coordinate deliveries.

Skills

Customer service

Order entry

Order tracking

Analytical thinking

Communication

Tools

Microsoft Office

Web-based software

Job description

Job Details:

• Seeking a customer service agent to create and enter orders, track orders, correspond with our clients on order updates, and provide reports.
• Answer phones, emails and messages to coordinate the delivery and arrival of our customers' products.
• The candidate must be able to use strong analytical skills to prioritize tasks and solve order-related issues to meet service needs.
• Must be able to operate in Microsoft software suites and web-based software applications.

VEI Logistics is a transportation and warehouse provider for products and goods in the Central Valley and surrounding areas.