Domestic Operations Agent

Cavalier Logistics; Illinois; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401(k)

Employee Assistance Program

Job summary

Cavalier Logistics in the United States is seeking a full-time Domestic Operations Agent to support client shipments from pickup to delivery. The role requires accuracy, strong customer service, and the ability to coordinate with multiple departments to ensure on-time performance.

You will schedule pickups, prepare documents, provide proof of delivery, and maintain records while meeting tight deadlines. A high school diploma is required; industry experience is a plus.

Qualifications

• Strong customer service skills.
• Good verbal and written communication skills.
• Strong PC skills including Microsoft Office Suite.
• Ability to work with demanding deadlines.
• Ability to work independently as well as part of a team.
• Must be detail oriented, thorough, accurate, and solve problems efficiently.
• Must be able to pass a background check.

Responsibilities

• Represent the company in a professional and ethical manner.
• Accommodate clients’ freight routing needs.
• Perform cost analysis of services provided by different vendors.
• Schedule pick-up and delivery of cargo.
• Preparing and/or proofreading all associated documents.
• Providing proof of delivery to customers.
• Share on-call duties with other department members.
• Work closely with other departments (export/import) to deliver high level of service to customers.
• Perform other duties that may be assigned.

Skills

Customer service

Verbal & written communication

Microsoft Office

Deadline driven

Team player / independent

Detail oriented

Background check

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Cavalier Logistics is seeking a full-time Domestic Operations Agent to join our team. We are looking for a highly motivated self-starter who can offer a high standard of accuracy and customer service to fulfill the client shipping needs. The ideal candidate will assist our customers in every aspect of their shipment from pickup to delivery.

Responsibilities

• Represent the company in a professional and ethical manner
• Accommodate clients’ freight routing needs
• Perform cost analysis of services provided by different vendors
• Schedule pick-up and delivery of cargo
• Preparing and/or proofreading all associated documents
• Providing proof of delivery to customers
• Share on-call duties with other department members
• Work closely with other departments (export/import) to deliver high level of service to customers
• Perform other duties that may be assigned

Requirements

• Strong customer service skills a must
• Willing and able to learn new tasks with training provided
• Good verbal and written communication skills
• Strong PC skills including Microsoft Office Suite
• Ability to work with demanding deadlines
• Ability to work independently as well as part of a team
• Must be detail oriented, thorough, accurate, and solve problems efficiently
• Must be able to pass a background check

Education

• Minimum High School Diploma or GED

Industry Experience

• Industry experience a plus, one-year experience preferred

Benefits & Compensation

• Competitive Compensation – Depends on Experience
• Health Insurance
• Life Insurance
• 401(k)
• Employee Assistance Program

If you enjoy a fast paced environment, are a self-starter, have great organizational skills and are a team player - apply for this great position today. No phone calls please.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.