Customer Service Agent

Menzies Aviation; Fresno (CA); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Menzies Aviation is seeking a Customer Service Agent to support passenger check-ins and boarding processes at the Fresno location. You will verify documents, assist with seating, and respond to passenger issues across the airport environment.

The role requires good English communication, computer system proficiency, and the ability to stay calm under pressure. You will work at counters and gates, engaging with travelers throughout their journey.

Qualifications

• Must be at least 18 years of age.
• Ability to follow written or oral instructions.
• Computer skills and using computer-based systems.
• English reading, writing and speaking with strong communication.
• Positive, upbeat personality and ability to stay calm under pressure.
• Able to stand for long periods at counters and gates.
• Ability to pass pre-employment background check and drug test.
• Able to lift up to 50 lbs.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and issues at the airport.
• Host self-service kiosks and verify documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure work areas (check-in, lobby, gate, baggage) are organized and functional.
• Make announcements and manage seating assignments in the gate area.

Skills

English proficiency

Communication skills

Customer service

Computer skills

Stamina

Problem solving

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be at least 18 years of age.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English, excellent communication skills
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must Pass pre-employment background check and drug test
• Able to lift up to 50 Lbs

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.