Passenger Service Agent

Menzies Aviation; Lake Charles (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Menzies Aviation invites applications for a Passenger Services Associate stationed at our Lake Charles location. You will assist passengers and their property, check in passengers, assign seats, verify travel documents, and ensure boarding passes and manifests align with charter requirements.

You will work indoors and outdoors in all weather, on variable shifts including weekends and holidays, with physical tasks such as lifting up to 70 lbs. English fluency and a valid license are required.

Qualifications

• Must be at least 18 years old.
• Possess/maintain a valid Driver’s License and FAA identification/seals.
• Must be able to speak, read, and write in English.
• Must be available for variable shifts including weekends and holidays.
• Work is indoors and outdoors; comfortable in all weather conditions.
• Able to lift, push, and pull up to 70 lbs.

Responsibilities

• Check-in passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for flights.
• Ensure correct boarding passes and manifests.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Assist with governmental agency requirements.
• Connect and disconnect Jetways/stairs.
• Announce arrivals and departures.

Skills

Passenger services

Customer service

Communication

English fluency

Flexibility

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a member of our passenger services team, you will be assisting passengers and their property to arrive safely at their destinations.

What you will be doing

• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count
• Assist with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whileat work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be at least 18 years of age.
• Possess/maintain a valid Driver’s License and other FAA required identification/seals.
• Must be able to speak, read, and write in English.
• Must be available and flexible to work variable shiftsincludingweekends and holidays.
• Work is done indoors and outdoors – must be comfortable working in all weather conditions.
• Able to continuously lift, push and pull up to 70 lbs.

Pay:

$12.50 Hourly

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.