Passenger Service Agent

Menzies Aviation; Portland (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

Menzies Aviation is seeking a Customer Service Agent in Portland, Maine, responsible for checking in passengers at the ticket counter and gates, assigning seats, and assisting passengers with issues. You will ensure that documentation is verified and that passengers receive accurate boarding passes.

The role requires flexibility in scheduling and the ability to work in various weather conditions. Ideal candidates will be at least 18 years old and possess a valid Driver’s License.

Qualifications

• Must be at least 18 years of age.
• Possess/maintain a valid Driver’s License and other FAA required identification/seals.
• Must be available and flexible to work variable shifts including weekends and holidays.

Responsibilities

• Check in passengers for flights at the ticket counter and gates.
• Verify passenger documentation and assign seats.
• Assist passengers with their issues in the airport.

Skills

Computerized check-in

Seat assignment

English proficiency

Customer service

Weight management

Job description

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates, verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Assist with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.

Must have a flexible schedule.

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• Must be at least 18 years of age.
• Possess/maintain a valid Driver’s License and other FAA required identification/seals.
• Must be able to speak, read, and write in English.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Work is done indoors and outdoors – must be comfortable working in all weather conditions.
• Able to continuously lift, push and pull up to 70 lbs.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Required Licenses & Certifications

DRIVERS LICENSE

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.