Passenger Service Agent (Part-Time)

Tampa International Airport; Laredo (TX); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Menzies Aviation in the United States is seeking a Customer Service Agent to check in passengers, verify documentation, assign seats and provide gate information. You will host self-service kiosks, manage baggage, and assist passengers with issues while maintaining a positive, safety-conscious approach in a busy airport environment.

You must be 18 or older, able to work flexible hours, and comply with uniform and conduct policies.

Qualifications

• Experience in handling passenger inquiries and problem resolution is a plus.
• Strong communication and complaint-handling skills.
• Ability to work in a fast-paced airport environment.

Responsibilities

• Check in passengers at the ticket counter and gates.
• Verify passenger documentation and assign seats.
• Provide gate information and assist with baggage and boarding procedures.
• Resolve passenger issues with a helpful and calm demeanor.

Skills

Customer service

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be at least 18 years of age.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.