Customer Service Agent

Empire Auto Parts; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA with Employer Contribution

Life Insurance

Disability Insurance

401K Retirement Plan

Paid Training

Paid Time Off

Paid Sick Days

Paid Holidays

Weekly Pay

Weekday Work Week

Job summary

Empire Auto Parts, LLC is seeking a Customer Service Agent to answer incoming service calls and online orders, provide pricing information, process orders, and manage returns. You will resolve product questions and document interactions while upholding company policies.

Role emphasizes courteous, customer-focused support with a bilingual English/Spanish preference where applicable. Typical schedule is Monday–Friday, 9:00 am–6:00 pm, on-site in Dallas, Texas.

Qualifications

• Excellent communication and active listening skills.
• Able to address customer inquiries with professionalism and courtesy.
• Ability to document interactions accurately in company systems.
• Comfortable handling order processing and returns/exchanges.
• Bilingual English/Spanish preferred to assist a diverse customer base.

Responsibilities

• Answer inquiries via phone regarding product availability and pricing.
• Process order requests and review/confirm online orders; handle returns and exchanges.
• Place outbound calls to update order status and verify account information.
• Provide product information and resolve product support issues.
• Document all customer interactions thoroughly and accurately.

Skills

Exceptional communication

Customer issue handling

Rapport building

Positive attitude

High school diploma

Age 18+

Call center experience

Bilingual English/Spanish preferred

Monday–Friday 9:00–6:00

Education

High School Diploma or equivalent

Job description

We are looking for a Customer Service Agent to answer incoming service calls and online orders.

Responsibilities

• Answers inquiries via telephone regarding product availability and pricing
• Processes order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requests
• Places outbound calls to customers to update order status, verify account information and update business and contact information as needed
• Answers product information requests and resolve product support problems as these arise
• Handles customer issues and concerns proactively and promptly, advocating for the customer while adhering to the policies and balancing the needs of the company
• Listens for customer needs and overcome obstacles or hurdles to securing (more) business from the customer
• As appropriate, highlight Empire’s advantages versus competitors, such as high part availability, easy ordering (online/phone/fax), frequent deliveries, and streamlined returns
• Fully document all interactions with the customer

Qualifications/Skills

• Great attitude and personality
• Exceptional communication skills, including carefully listening to, understanding, and following up on customer requests
• Ability to handle customer issues with precision, professionalism, and courtesy
• Ability to build rapport and credibility with customer
• Enthusiasm, patience, and a positive attitude
• High school diploma or equivalent is a plus
• Be at least 18 years old
• Call center experience is a plus
• Bi-lingual (English/Spanish) Preferred
• Must be able to work Monday - Friday/9:00 am - 6:00 pm

What We Offer

• Health, Dental & Vision Insurance
• Health Savings Account (HSA) with Employer Contribution
• Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
• 401K Retirement Pla
• Paid Training
• Paid Time Off
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• Weekly Pay
• M-F work week; No weekends

Employee Perks

• Casual Dress Code
• Teamwork Environment
• Fun Anniversary Party
• Free Company Apparel
• Free Parking
• Employee Recognition
• Free Company Apparel

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.