Customer Service Agent

Empire Auto Parts; Eagle Ford (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Savings Account with Employer

Paid Training

401K Retirement Plan

Paid Time Off

Paid Holidays

Weekly Pay

Casual Dress Code

Free Parking

Job summary

Empire Auto Parts, LLC is seeking a Customer Service Agent to answer incoming service calls and online orders. You will handle inquiries about product availability and pricing, process orders, and manage returns and exchanges, providing courteous, accurate service.

The role emphasizes documenting interactions, updating order status, and maintaining strong relationships with customers while upholding company policies.

Qualifications

• High school diploma or equivalent is a plus.
• Excellent communication and active listening skills.
• Professional, courteous handling of customer requests.
• Ability to build rapport and credibility with customers.
• Willingness to work Monday–Friday, 9:00 am–6:00 pm.
• At least 18 years old; call center experience is a plus.

Responsibilities

• Answers inquiries via telephone regarding product availability and pricing.
• Processes order requests using company systems; reviews and confirms online orders and processes returns/exchanges.
• Places outbound calls to update order status and verify account information.
• Answers product information requests and resolves product support problems.
• Handles customer issues proactively, advocating for the customer while upholding company policies.
• Documents all interactions with customers thoroughly.
• Highlight Empire’s advantages such as high part availability and easy ordering.

Skills

Great attitude

Exceptional communication

Customer issue handling

Rapport building

Positive attitude

Be at least 18

Call center experience

Education

High school diploma or equivalent

Job description

We are looking for a Customer Service Agent to answer incoming service calls and online orders.

Responsibilities:

• Answers inquiries via telephone regarding product availability and pricing
• Processes order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requests
• Places outbound calls to customers to update order status, verify account information and update business and contact information as needed
• Answers product information requests and resolve product support problems as these arise
• Handles customer issues and concerns proactively and promptly, advocating for the customer while adhering to the policies and balancing the needs of the company
• Listens for customer needs and overcome obstacles or hurdles to securing (more) business from the customer
• As appropriate, highlight Empire’s advantages versus competitors, such as high part availability, easy ordering (online/phone/fax), frequent deliveries, and streamlined returns
• Fully document all interactions with the customer

Qualifications/Skills:

• Great attitude and personality
• Exceptional communication skills, including carefully listening to, understanding, and following up on customer requests
• Ability to handle customer issues with precision, professionalism, and courtesy
• Ability to build rapport and credibility with customer
• Enthusiasm, patience, and a positive attitude
• High school diploma or equivalent is a plus
• Be at least 18 years old
• Call center experience is a plus
• Must be able to work Monday - Friday/9:00 am - 6:00 pm

What We Offer:

• Health Savings Account (HSA) with Employer Contribution
• Optional LifeInsurance, Long & Short-TermDisability, Critical Illness, Accident and Hospital Insurance
• 401K Retirement Pla
• Paid Training
• Paid Time Off
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• Weekly Pay
• Casual Dress Code
• Fun Anniversary Party
• Free Company Apparel
• Free Parking
• Employee Recognition
• Free Company Apparel

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.