Customer Service Agent | Part- Time

Empire Auto Parts; Eagle Ford (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Training

Paid Sick Days

Paid Holidays

Floating Holiday (Your Birthday)

Weekly Pay

Casual Dress Code

Free Company Apparel

Free Parking

Employee Recognition

Job summary

Empire Auto Parts, LLC is seeking a Customer Service Agent to serve collision repair shops in the region. The role emphasizes product knowledge, responsive inquiries by phone, and accurate order processing with cross-functional collaboration for seamless fulfillment.

Ideal candidates will have a high school diploma, automotive parts familiarity, CRM and order-management experience, and strong communication skills in English and Spanish. Training is provided and weekly pay is offered.

Qualifications

• High school diploma or equivalent required; automotive parts training is a plus.
• Experience in customer service, preferably in automotive or collision repair.
• Strong understanding of automotive parts and their applications.
• Proficient with CRM software and order management systems.
• Excellent communication and interpersonal skills.
• Technical aptitude with automotive parts and repair processes.
• Attention to detail in processing orders accurately.
• Strong problem-solving and negotiation abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Bilingual in English and Spanish; call center experience

Responsibilities

• Develop in-depth knowledge of auto collision parts and products.
• Respond to customer questions regarding compatibility, pricing, availability, and shipping by phone.
• Process customer orders, returns, and exchanges accurately.
• Handle customer complaints with timely solutions or escalate when needed.
• Stay informed about inventory levels and product updates.
• Collaborate with warehouse, shipping, and dispatch teams for order fulfillment.
• Collect customer feedback and suggest improvements to management

Skills

Customer service

Bilingual English/Spanish

CRM software

Order management

Communication

Detail-oriented

Multitasking

Call Center experience

Education

High school diploma or equivalent

Automotive parts or collision repair training

Tools

CRM software

Order management systems

Job description

The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.

Responsibilities:

• Product Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
• Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
• Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
• Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
• Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.
• Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
• Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management

Qualifications/Skills:

• High school diploma or equivalent; automotive parts or collision repair training is a plus.
• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Proficiency in CRM software and order management systems.
• Excellent communication and interpersonal skills.
• Technical aptitude with automotive parts and repair processes.
• Attention to detail and accuracy in order processing.
• Strong problem-solving and negotiation skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Bilingual: English and Spanish
• Call Center experience
• Be at least 18 years old

What We Offer:

• Paid Training
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• Weekly Pay
• Casual Dress Code
• Free Company Apparel
• Free Parking
• Employee Recognition

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

Loyal

Shows firm and constant support to a cause

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.