Customer Service Agent

Moodreact; Charlotte (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Moodreact is seeking a friendly Customer Service Agent to assist customers and provide professional support through the entire experience. This role suits someone who enjoys helping people, clear communication, and solving routine problems while developing valuable customer service skills.

The position emphasizes welcoming customers, identifying needs, and delivering accurate product and service information, with opportunities for growth within a supportive team.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Friendly, professional, and customer-focused attitude is expected.
• Strong listening and problem-solving abilities are needed.
• Positive attitude and willingness to learn is important.
• Good organizational and multitasking skills are required.
• Comfortable interacting with customers and the public is necessary.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate solutions.
• Address routine customer questions and concerns.
• Assist with customer follow-ups and service requests.
• Communicate product and service information clearly and accurately.
• Support customer satisfaction and relationship-building initiatives.
• Maintain accurate records of customer interactions and follow-ups.
• Communicate customer feedback to the team.
• Assist with promotional and customer engagement activities.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused

Listening skills

Problem-solving

Organizational skills

Multitasking

Reliable/adaptable

Education

High school diploma or equivalent

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

Job Summary

We are seeking a friendly and motivated Customer Service Agent to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys helping people, communicating clearly, solving routine problems, and developing valuable customer service skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate solutions.
• Address routine customer questions and concerns.
• Assist with customer follow-ups and service requests.
• Communicate product and service information clearly and accurately.
• Support customer satisfaction and relationship-building initiatives.
• Maintain accurate records of customer interactions and follow-ups.
• Communicate customer feedback and questions to appropriate team members.
• Assist with promotional and customer engagement activities.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching