Customer Service Agent

Menzies Aviation; Belgrade (MT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Pay increase

Flight benefits

Paid training

Great benefits

Job summary

Menzies Aviation in Belgrade, MT is hiring a Customer Service Agent to check in passengers, verify documents, assign seats, and assist with baggage at the airport.

You will host kiosks, provide gate information, and handle passenger issues with a positive attitude. Must live within travel distance and be available for all shifts.

Qualifications

• Must be able to read, write, and speak English with excellent communication skills.
• Ability to use computer-based systems for check-in and gate operations.
• Positive, can-do attitude and composure under pressure.
• Ability to stand for long periods in airport check-in areas.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and issues in the airport.
• Host self-service kiosks and verify documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Keep work areas organized (check-in, lobby, gate, baggage).
• Make announcements and assign seats in the gate area.

Skills

English proficiency

Computer skills

Positive attitude

Stamina standing long periods

Job description

All Applicants must have open availability and must currently live with in travel distance

• New pay increase is $23.25hr
• Flight Benefits on United Airlines
• Paid Training
• Great Benefits

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English, excellent communication skills
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.