Passenger Service Agent - Part time

Menzies; Wichita (KS); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Training

Paid Parking

Uniform Provided

Job summary

Menzies Aviation in Wichita is seeking a Customer Service Agent to check in passengers, verify documents, assign seats, and assist with baggage at the airport. You will help passengers at the ticket counter and gates, ensuring accuracy and a positive experience.

Compliance with uniform and conduct policies is required. The role requires English proficiency, the ability to stand for long periods, and lifting up to 70 lbs.

Qualifications

• Age 18 or older.
• Clean pre-employment drug screen.
• Must read, write and speak English.
• Able to lift up to 70 lbs.
• Able to stand for long periods at the ticket counter and gate.
• Able to pass FBI background check and obtain US Customs seal.
• Available to work variable shifts including weekends/holidays.
• Prior customer service experience preferred.
• Intermediate computer skills required.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and issues in the airport.
• Host self-service kiosks and verify documents prior to boarding.
• Interpret identification labels along with baggage and cargo routing tags.
• Keep work areas organized (check-in, lobby, gate, baggage).
• Make announcements, check baggage, and assign seats in the gate area.

Skills

Interpersonal skills

Teamwork

Customer service

Quick learner

Computer skills

English proficiency

Prior customer service experience

Education

High school diploma or better

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircrafts
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Shift: 11:00-12:00 and 14:30 - 1500

Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English, excellent communication skills
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.

Would you like to see more detail on what we are looking for? Please see the following job description for further information

Qualifications

• Must be at least 18 years of age
• Must pass a pre-employment drug screen
• Ability to proficiently read, write and speak English
• Must be comfortable lifting/moving up to 70lbs of cargo and baggage
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Prior Customer Service Experience Strongly Preferred
• Intermediate Computer Skills Required

Knowledge, Skills, and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
• 401K, STD, LTD, and more
• Paid Training
• Paid Parking
• Uniform Provided
• $15.00 /hour

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.