Customer Service Agent

Menzies Aviation; Belgrade (MT); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Flight benefits

Paid training

Job summary

Menzies Aviation in Belgrade, MT is seeking a Customer Service Agent to check in passengers, verify documents, assign seats and assist with baggage and gate information at the airport.

Candidates must be available with open availability, live within travel distance, and be able to stand for long periods; flight benefits and paid training are included.

Qualifications

• Ability to read, write and speak English clearly.
• Comfort with standing for long periods at counters and gates.
• Willingness to work a flexible schedule including weekends and holidays.

Responsibilities

• Check in passengers for flights at the ticket counter and gates.
• Verify passenger documentation and assign seats.
• Provide gate information and assist with baggage issues.
• Operate self-service kiosks and ensure proper documentation checks.

Skills

English proficiency

Customer service

Communication skills

Positive attitude

Stamina

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Description

All Applicants must have open availability and must currently live with in travel distance

• New pay increase is $23.25hr
• Flight Benefits on United Airlines
• Paid Training

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English, excellent communication skills
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.