Passenger Service Agent

Menzies Aviation; Cleveland (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Menzies Aviation is seeking a Customer Service Agent in Cleveland, OH to assist passengers at check-in, verify documents, assign seats, and provide gate information. You will also help with baggage handling and passenger inquiries, maintaining a positive, helpful attitude in a fast-paced airport environment.

Role requires English fluency, strong communication, and the ability to stand for extended periods. You’ll work in a safety-conscious setting with adherence to company policies and uniform

Qualifications

• Must read, write and speak English clearly.
• Excellent communication skills required.
• Able to remain calm and professional under pressure.

Responsibilities

• Assist passengers with check-ins, verification, gate information and baggage handling.
• Operate self-service kiosks and verify passenger documents prior to boarding.
• Interpret passenger identifiers and baggage/cargo routing labels.
• Keep check-in, lobby, gate and baggage areas organized and functional.

Skills

English proficiency

Excellent communication

Calm under pressure

Team player

Computer skills

Tools

Ticketing systems

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights attheticketcounterandgates;aswellasverifyingpassengerdocumentation,assigningseats,providinggateinformation,checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assistpassengerswithcheck-ins,verification,gateinformation,baggageclaimsandanyotherpassengerissuesintheairport,beenthusiasticandkeepapositiveattitudewhileofferingassistance.
• Hostself-servicekiosks andverifypassengers’documentspriortoboardingaircraft,
• Interpretidentificationlabelsalongwithbaggageandcargoroutingtags.
• Ensurethatallworkareasareorganizedandfunctional(check-in,lobby,gate,baggage).

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for:

• Abilitytoapplycommonsenseunderstandingtocarryoutinstructionsfurnishedin written,oralordiagramform.
• Computerskillsarerequiredasyouwillbeusingcomputer-basedsystemstoperformsomeofyourprimaryjobduties.
• Abilitytoproficientlyread, writeandspeakEnglish,excellent communication skills
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Ableto standforlong periodsoftimeattheticketcounterandgatecheck-inareas.

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contacttherecruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.