Customer Service Agent

GAT Airline Ground Support; Austin (TX); On-site; USD 21,025 - 29,945; Part time

Job summary

A major airline support company is seeking a Customer Service Agent in Austin, Texas. The role involves assisting passengers at the airport, checking them in, announcing flight statuses, and processing baggage. Candidates should be at least 18 years old, have a high school diploma or equivalent, and possess strong communication and customer service skills. Part-time hours will be on Sundays and Thursdays; a two-week training is necessary. Pay is $18.50 per hour.

Qualifications

• Must be at least 18 years of age.
• Ability to read, speak, and understand English.
• Good communication skills and a friendly personality.

Responsibilities

• Greet and assist customers over the phone and in person.
• Announce incoming and outbound flights.
• Handle credit card and check transactions accurately.
• Process checked baggage weighing up to 100 lbs.
• Operate jetways and handle aircraft doors.
• Provide flight information using airline computer systems.
• Escort unaccompanied minors and disabled passengers.

Skills

Customer assistance

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

Overview

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Details

Part-Time: Sundays and Thursdays 1:30-5:30pm beginning May 14th through the month of September. Two week mandatory training M-F from 8am-4pm CST. The training is remote and a laptop with camera access is required. Training starts from April 13th-24th.

Pay: $18.50

Responsibilities

• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
• Must be able to announce both incoming and outbound flights.
• Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
• Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
• Able to stand and work in one location for up to four hours at a time.
• You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
• Work independently without direct supervision.

Requirements

• Must be at least 18 years of age
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
• Ability to read, speak, and understand the English language.
• Ability to stand for long periods of time
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
• Possess entry-level computer skills
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
• Must be able to work nights, weekends, and holidays