Airline Customer Service Agent

GAT Airline Ground Support; Eugene (OR); On-site; USD 19,000 - 28,000; Full time

Job summary

GAT Airline Ground Support is seeking a customer service agent to be the first impression of a passenger’s airport experience. You will handle check-in, ticketing, and boarding information, while assisting passengers and resolving issues with a professional and positive demeanor.

Position requires fast-paced work, excellent communication, and the ability to stand for long periods. You will use airline systems to access flight data, manage baggage, and support security checks as needed.

Qualifications

• Requires high school diploma or GED or equivalent work experience.
• Must read, speak, and understand English.
• Proficient use of a computer is needed.
• Strong customer service and professional image expected.

Responsibilities

• Greet and assist customers in person and by phone in a prompt, friendly, courteous manner.
• Announce incoming and outbound flights.
• Process payments and ensure accurate close-out procedures.
• Accept and process checked baggage up to 100 lbs.
• Operate jetways and doors as needed for aircraft.
• Access flight information and boarding documents via airline systems.
• Stand in one location for extended periods as required.
• Escort unaccompanied minors and disabled passengers when needed.
• Work independently without direct supervision.

Skills

Customer service

Communication skills

English proficiency

Attention to detail

Computer skills

Education

High school diploma or GED

Tools

Airline computer systems

Job description

Job Summary

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities

• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.


• Must be able to announce both incoming and outbound flights.


• Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.


• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.


• Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.


• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.


• Able to stand and work in one location for up to four hours at a time.


• You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.


• Work independently without direct supervision.

Requirements

• Must be at least 18 years of age


• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.


• Ability to read, speak, and understand the English language.


• Ability to stand for long periods of time


• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.


• Possess entry-level computer skills


• Occasionally lift bags or items weighing between 50 and 70 pounds


• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law


• Must be able to work nights, weekends, and holidays