Customer Service Agent

Moodreact; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training provided

Career development

Team-oriented environment

Competitive compensation

Job summary

Moodreact is seeking a friendly and dependable Customer Service Agent to assist customers and support a positive experience. The role emphasizes understanding customers’ needs, providing clear information, and offering practical solutions.

Training will be provided, with opportunities to strengthen communication and problem-solving skills within a supportive team. The position fosters a collaborative, welcoming atmosphere with ongoing guidance, professional development, and advancement

Qualifications

• Strong verbal communication and active listening skills.
• Customer-focused, patient, and approachable attitude.
• Good problem-solving and organizational abilities.
• Ability to remain professional in challenging situations.
• Dependable, adaptable, and willing to learn.
• Previous customer service experience is beneficial but not required.

Responsibilities

• Respond to customer inquiries about products, services, and general procedures.
• Provide accurate information and guide customers toward appropriate solutions.
• Listen carefully to customer concerns and help resolve routine issues.
• Maintain a courteous, patient, and professional approach during interactions.
• Identify situations requiring additional assistance and refer them to the appropriate team member.
• Share customer feedback and recurring concerns with colleagues.
• Work collaboratively to maintain service quality and customer satisfaction.

Skills

Verbal communication

Active listening

Customer-focused

Problem-solving

Professional demeanor

Adaptability

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

About the Role

We are looking for a helpful and dependable Customer Service Agent to assist customers, answer questions, and support a positive experience with our company. The ideal candidate enjoys understanding people's needs, providing clear information, and finding practical solutions. This role offers training and opportunities to strengthen customer service skills while contributing to a supportive team.

Responsibilities

• Respond to customer inquiries about products, services, and general procedures.
• Provide accurate information and guide customers toward appropriate solutions.
• Listen carefully to customer concerns and help resolve routine issues.
• Maintain a courteous, patient, and professional approach during interactions.
• Identify situations requiring additional assistance and refer them to the appropriate team member.
• Share customer feedback and recurring concerns with colleagues.
• Work collaboratively to maintain service quality and customer satisfaction.

Qualifications

• Strong verbal communication and active listening skills.
• Customer-focused, patient, and approachable attitude.
• Good problem-solving and organizational abilities.
• Ability to remain professional in challenging situations.
• Dependable, adaptable, and willing to learn.
• Previous customer service experience is beneficial but not required.

What We Offer

• Training and ongoing guidance.
• Opportunities to develop communication and problem-solving skills.
• A welcoming and team-oriented environment.
• Professional development and potential advancement opportunities.
• Compensation based on the position and experience.