Customer Account Representative

Moodreact; Washington (District of Columbia); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Training & support

Collaborative environment

Career growth opportunities

Competitive pay

Job summary

Moodreact is seeking a personable Customer Account Representative to help maintain positive customer relationships and support account-related needs. You will communicate effectively and deliver reliable service while contributing to team goals.

In this role you will handle general account inquiries, provide information on services, maintain records, and collaborate with colleagues to ensure customer satisfaction and efficient operations.

Qualifications

• Excellent communication and interpersonal abilities.
• Customer-centred mindset with professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to handle inquiries and coordinate with teams as needed.

Responsibilities

• Serve as a point of contact for customers regarding general account questions and service needs.
• Provide accurate information about company products, services, and procedures.
• Build and maintain positive customer relationships through professional communication.
• Assist with customer requests and identify appropriate solutions.
• Follow up on outstanding inquiries and coordinate with relevant team members.
• Maintain accurate records of customer interactions and account updates.
• Identify opportunities to improve the customer experience.
• Work collaboratively to support customer satisfaction and company objectives.

Skills

Communication

Customer focus

Organizational skills

Attention to detail

Team player

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

Introduction

We are seeking a personable and customer-focused Customer Account Representative to help maintain positive customer relationships and support account-related needs. This opportunity is ideal for someone who communicates effectively, enjoys helping people, and is motivated to deliver reliable service while contributing to team goals.

Responsibilities

• Serve as a point of contact for customers regarding general account questions and service needs.
• Provide accurate information about company products, services, and procedures.
• Build and maintain positive customer relationships through professional communication.
• Assist with customer requests and identify appropriate solutions.
• Follow up on outstanding inquiries and coordinate with relevant team members.
• Maintain accurate records of customer interactions and account updates.
• Identify opportunities to improve the customer experience.
• Work collaboratively to support customer satisfaction and company objectives.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude and professional demeanor.
• Good organizational skills and attention to detail.
• Ability to handle inquiries and resolve routine concerns.
• Dependable, adaptable, and comfortable working in a team.
• Previous customer service or account support experience is an asset but not required.

What We Offer

• Training and ongoing support.
• A collaborative and professional work environment.
• Opportunities to develop customer relationship and problem-solving skills.
• Potential for career growth and advancement.
• Competitive compensation.