Customer Service Advocate - High-Volume Support & Upselling

wasteprocareers; North Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Waste Pro in Sarasota, FL is seeking a Customer Service Representative to handle a high volume of inbound calls, assist commercial and residential customers, and provide accurate quotes and service details. You will establish customer accounts, communicate pricing and billing information, and work to retain customers by offering suitable alternatives.

This role emphasizes fast response times, cross-functional collaboration with Operations, Sales, and Billing, and delivering outstanding service

Qualifications

• Ability to handle a heavy volume of calls professionally and efficiently.
• Excellent verbal, written and analytical skills are required.
• Proficient typing and MS Office skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Answers incoming calls and assists existing commercial and residential customers.
• Provides service quotes for new customers and documents service details.
• Establishes customer accounts including pricing, billing and service type.
• Aims for high customer retention by offering alternatives to cancellations.
• Cross-sells additional products and services where appropriate.
• Uses the Tower system to gather information and update customer records.
• Prepares to cross-train with Operations, Sales, and Billing.

Skills

Heavy call volume handling

Verbal and written communication

Analytical skills

MS Office proficiency

Typing speed

Multitasking

Problem solving

Prioritization

Team collaboration

Adaptability to changes

Tools

MS Office

Job description

Waste Pro in Sarasota, FL is seeking a Customer Service Representative to handle a high volume of inbound calls, assist commercial and residential customers, and provide accurate quotes and service details. You will establish customer accounts, communicate pricing and billing information, and work to retain customers by offering suitable alternatives.

This role emphasizes fast response times, cross-functional collaboration with Operations, Sales, and Billing, and delivering outstanding service