Bilingual Customer Support Specialist

Waste-Pro; Ocala (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Waste Pro is seeking a Customer Service Representative to handle a high volume of inbound calls, resolve issues, and manage end-to-end customer support. You will quote services, set up accounts, and collaborate across departments to ensure customer satisfaction.

The role emphasizes fast response times, effective communication, and cross-selling opportunities while maintaining call center standards.

Qualifications

• Ability to handle a heavy volume of calls in a professional and efficient manner.
• Excellent verbal, written and analytical skills.
• Proficiency with MS Office and fast typing.
• Ability to multi task and manage multiple customer issues.

Responsibilities

• Answer incoming calls from customers.
• Assist commercial and residential customers to resolve issues.
• Provide service quotes for new customers.
• Establish customer accounts with pricing, billing, and service details.
• Aim to retain customers by offering alternatives to cancellations.
• Cross-sell products and services where appropriate.
• Use the Tower system to access and update customer records.
• Collaborate with Operations, Sales and Billing as needed.
• Meet call center productivity, quality, and timeliness goals.

Skills

Heavy call volume handling

Verbal and written skills

MS Office proficiency

Typing speed

Multi-tasking

Under pressure

Problem resolution

Prioritization & planning

Team and independent work

Tools

MS Office

Job description

Waste Pro is seeking a Customer Service Representative to handle a high volume of inbound calls, resolve issues, and manage end-to-end customer support. You will quote services, set up accounts, and collaborate across departments to ensure customer satisfaction.

The role emphasizes fast response times, effective communication, and cross-selling opportunities while maintaining call center standards.