Customer Experience Specialist

Waste Pro USA Inc.; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Waste Pro USA Inc. in Houston, TX is hiring a Customer Service Representative to handle incoming calls and serve as the primary contact for customers. You will resolve issues, provide quotes for new customers, and establish accounts with accurate pricing and billing details.

The role emphasizes delivering high-level service, resolving complaints, and collaborating with internal teams to meet call center goals and customer satisfaction metrics.

Qualifications

• Answers incoming calls.
• Assists existing commercial and residential customers in resolving issues.
• Provides service quotes for new customers.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.

Responsibilities

• Answers incoming calls.
• Assists existing commercial and residential customers in resolving issues.
• Provides service quotes for new customers.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
• Interacts with customers and Waste Pro employees to determine service and resolve complaints, and escalates more complex issues.

Skills

Customer service

Call handling

Issue resolution

Cross-selling

Tools

Tower system

Job description

Waste Pro USA Inc. in Houston, TX is hiring a Customer Service Representative to handle incoming calls and serve as the primary contact for customers. You will resolve issues, provide quotes for new customers, and establish accounts with accurate pricing and billing details.

The role emphasizes delivering high-level service, resolving complaints, and collaborating with internal teams to meet call center goals and customer satisfaction metrics.