Customer Experience Rep: High-Volume Support, $20/hr

Waste Pro USA; Town of Florida (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Waste Pro of Florida in Pembroke Pines, FL is seeking a Customer Service Representative to handle a high volume of inbound calls and serve as the primary contact for customers. You will resolve issues, quote services, and set up accounts with accurate pricing and billing information.

Collaborate with teammates to meet call center goals, improve customer satisfaction, and escalate complex matters to the appropriate department as needed.

Qualifications

• Ability to handle a heavy volume of calls in a professional and efficient manner.
• Excellent verbal, written and analytical skills.
• Computer proficiency in MS Office and strong typing skills.
• Ability to multi task and work under pressure.
• Team oriented with strong customer service focus.
• Ability to identify and resolve problems in a timely manner.
• Ability to balance teamwork and individual responsibilities.

Responsibilities

• Answers incoming calls.
• Assists existing commercial and residential customers in resolving issues.
• Provides service quotes for new customers.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
• Averages answering approximately 100 inbound calls per day.
• Averages answering calls in fewer than 12 seconds.
• Interacts with customers and Waste Pro employees to determine service and resolve complaints.
• Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department.
• Supports other service lines when required.

Skills

Call handling

Verbal communication

Typing

Multitasking

Teamwork

Customer service

Problem solving

MS Office

Tools

Tower system

Job description

Waste Pro of Florida in Pembroke Pines, FL is seeking a Customer Service Representative to handle a high volume of inbound calls and serve as the primary contact for customers. You will resolve issues, quote services, and set up accounts with accurate pricing and billing information.

Collaborate with teammates to meet call center goals, improve customer satisfaction, and escalate complex matters to the appropriate department as needed.