Customer Care & Parts Specialist

Lippert; South Bend (IN); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

Vacation

Career development

Holiday and personal days

Job summary

Lippert is seeking a Customer Care Center team member to handle inquiries, process orders, and provide product information. You will build rapport with customers, uphold brand promises, and balance multiple tasks with strong time management.

This full-time, on-site role requires a high school diploma (or GED) with at least 1 year of customer service experience; a bachelor's degree is preferred. Lippert offers a supportive culture and opportunities for career growth.

Qualifications

• High school degree or GED required.
• 1 year of Customer Service experience preferred.
• Bachelor’s degree strongly preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Provide proactive, extraordinary service to external and internal customers.
• Creatively solve customer issues and manage orders to resolution.
• Professionally handle incoming calls to meet service expectations.
• Own and resolve internal/external customer problems and ensure satisfaction.
• Maintain general knowledge of product line and pricing schedules.
• Perform other duties as assigned.

Skills

Team Player

Communication Proficiency

Organizational Skills

Follow-up skills

High personal accountability

Decision making

Initiative

Quality Management/Control

Time Management

Process Improvement

Education

Bachelor’s degree

High school degree or GED

Job description

Lippert is seeking a Customer Care Center team member to handle inquiries, process orders, and provide product information. You will build rapport with customers, uphold brand promises, and balance multiple tasks with strong time management.

This full-time, on-site role requires a high school diploma (or GED) with at least 1 year of customer service experience; a bachelor's degree is preferred. Lippert offers a supportive culture and opportunities for career growth.