Customer Service Advocate

BakerRipley; Corpus Christi (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Associate (CSA) who thrives in diverse environments and excels in data tracking and reporting. This role involves addressing customer and provider issues, ensuring eligibility for child care benefits, and maintaining high customer satisfaction. The ideal candidate will possess strong communication skills, a detail-oriented mindset, and a commitment to providing excellent service. Join a team dedicated to making a positive impact in the community and enjoy opportunities for growth in a supportive environment.

Qualifications

• Bachelor's degree or equivalent experience required.
• 2 years in Accounts Payable and Customer Service experience needed.

Responsibilities

• Resolve customer and provider issues with KinderConnect promptly.
• Review attendance for discrepancies and inform providers.

Skills

Data Tracking

Customer Service

Problem Solving

Mathematical Calculations

Education

Bachelor's degree

Tools

Financial Aid Communication System (FACS)

Job description

The CSA enjoys working with diverse cultures and communicates with confidence and tactfulness. The CSA has expertise in data tracking, reporting, and verification of eligibility for child care benefits. Success measures include customer satisfaction, retention, and data integrity.

Responsibilities

• Takes immediate action to address and resolve customer and provider issues with KinderConnect.
• Assists the Accounts Payable Department by reviewing weekly attendance and informing providers of any discrepancies.
• Takes immediate action to address and resolve customer provider complaints.
• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
• Answers all customer contact requests as directed; receives and inputs customer details into correct databases.
• Determines eligibility of the customer when necessary by verifying records and performing mathematical calculations based on documentation presented.
• Enters data into databases as directed, including the Financial Aid Communication System (FACS).
• Works with Management to implement procedures that positively affect customer satisfaction.
• Performs other duties as may be assigned.

Qualifications

Education: Bachelor's degree from a four-year college or university or equivalent combination of education and experience.

Required Experience:

• 2 years in Accounts Payable
• 2 years in Customer Service

Preferred Behaviors

• Loyal: Shows firm and constant support to a cause.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Team Player: Works well as a member of a group.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Preferred Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.