Customer Service Advocate - Remote

Freddie Mac; Orlando (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in Insurance Services is seeking customer service representatives to assist clients with their insurance needs. This role offers flexible scheduling and remote work options, providing an opportunity to make a positive impact while ensuring customer satisfaction. Candidates must be licensed in Health and Life insurance, possess strong communication skills, and have inbound call experience.

Benefits

Monthly bonuses available

Flexible scheduling options

Training provided

Qualifications

• Must be licensed in Health and Life insurance.
• Must have inbound call experience.

Responsibilities

• Handle inbound calls from existing customers addressing service needs.
• Provide exceptional customer service to enhance client satisfaction.

Skills

Communication

Interpersonal Skills

Multitasking

Education

High School Diploma or GED

Job description

Employer Industry: Insurance Services

Why consider this job opportunity:
- Monthly bonuses available
- Work remotely from select states (WI, IN, MI, FL, GA, SC, NC, TX)
- Flexible scheduling options during weekdays
- Opportunity to assist customers with their insurance needs and make a positive impact
- Training provided to ensure you are well-prepared for the role

What to Expect (Job Responsibilities):
- Handle inbound calls from existing customers addressing service needs while promoting applicable products
- Assist customers with billing issues, policy changes, inquiries, claims, and sales
- Provide exceptional customer service to enhance client satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to improve service delivery

What is Required (Qualifications):
- Must be licensed in Health and Life insurance
- Must be licensed in the state of residence
- Must have high-speed internet access
- Must possess inbound call experience
- Minimum educational requirement: High School Diploma or GED

How to Stand Out (Preferred Qualifications):
- Experience in customer service within the insurance industry
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Familiarity with insurance policies and procedures
- Previous sales experience in a call center environment

#InsuranceServices #CustomerService #RemoteWork #SalesOpportunity #CareerGrowth

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