Customer Service Advocate

Pyramid Consulting, Inc; California (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a dedicated Customer Service Advocate for a remote position. This role involves engaging with health plan members to ensure they receive necessary medical screenings and support. You'll be part of a team making a real difference in community health, all while working in a supportive environment that values your contributions. If you thrive in a fast-paced setting and have a passion for helping others, this opportunity could be your next career step. Join a leading player in the healthcare industry and help transform lives one call at a time.

Benefits

Health Insurance (Medical, Dental, Vision)

401(k) Plan

Paid Sick Leave

Qualifications

• Experience with care gaps and customer service in a call center environment.
• Ability to handle high volume calls with professionalism and empathy.

Responsibilities

• Contact health plan members to discuss medical care and encourage screenings.
• Respond to member inquiries and mitigate complaints effectively.

Skills

Customer Service Experience

High Volume Calling

Healthcare Experience

Bilingual

Empathy

Education

High School Diploma/GED

Job description

Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $19.00/hr

Immediate need for a talented Customer Service Advocate. This is a 07+ Months Contract opportunity with long-term potential and is located in CA (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-67339

Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Shift Schedule: 8 AM - 4:30 PM PST
• Customer service representatives will be calling health plan members to ask them about their medical care
• If they haven’t completed their recommended tests and screenings, encourage them to schedule those appointments, to keep them healthy
• Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated to resolve in initial contact
• By helping them stay on top of their health care screenings, we are making a difference by transforming the health of our communities one member at a time.
• The daily productivity of each customer service representative will be recorded and monitored
• Since we are working with the member’s private health information, we must be sensitive to the nature of the calls, specific tasks include the following: adherence to all HIPPA protocol, following scripts at all times, documentation of all interactions in provided database.
• As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience.Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process or you can directly email me. https://hire.glider.ai/connect/8515795

Key Requirements and Technology Experience:

• Key Skills; Experience with care gaps.
• Must be comfortable completing outbound / inbound calling.
• Looking for someone who can handle HIGH VOLUME calling.
• Professional, empathetic and positive phone demeanor; enjoys helping people
• Call Center Experience/Customer Service Experience
• Nice to have- Bilingual
• Experience with daily call quotas
• Must Have- Healthcare Experience
• High School Diploma/GED.

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

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