Intake Customer Service Advocate

New York Life Insurance; Dallas (TX); Remote; USD 42,000 - 49,000; Full time

Job summary

An established industry player in insurance solutions is seeking dedicated individuals for a fully remote role. This position offers a competitive salary and a comprehensive benefits package, including leave programs and student loan repayment options. As a key player in customer service, you will manage incoming claims calls, ensuring high-quality interactions and effective communication. The company values diversity, equity, and inclusion, providing ample opportunities for career growth and advancement. If you are passionate about making a difference and thrive in a fast-paced environment, this role is perfect for you.

Benefits

Comprehensive Benefits Package

Adoption Assistance

Student Loan Repayment Options

Flexible Work Environment

Qualifications

• High School Diploma or GED required; college degree preferred.
• 1 year of call center or customer-facing experience is required.

Responsibilities

• Handle 35-45 incoming calls to process leave or disability claims.
• Accurately enter claim data into appropriate systems.

Skills

Call Center Experience

Customer Service Skills

Bilingual Skills

Critical Thinking

Education

High School Diploma

College Degree

Tools

Microsoft Office

PC Operations

Job description

Employer Industry: Insurance and Benefits Solutions

Why consider this job opportunity:
- Salary up to $42,000
- Eligible for annual discretionary bonuses based on performance
- Comprehensive benefits package including leave programs, adoption assistance, and student loan repayment options
- Opportunity for career advancement and growth within the organization
- Fully remote work opportunity, providing flexibility in your work environment
- Commitment to diversity, equity, and inclusion in the workplace

What to Expect (Job Responsibilities):
- Handle 35-45 incoming calls to process leave or disability claims for employees
- Accurately enter claim data into the appropriate systems to maintain records of customer interactions
- Build high-quality customer relationships through effective communication and active listening
- Multitask by gathering and inputting necessary information simultaneously during calls
- Adhere to team metrics including quality monitoring, security verification, and attendance

What is Required (Qualifications):
- High School Diploma or GED required; college degree preferred
- Minimum of 1 year of call center or customer-facing experience; knowledge of Workers’ Compensation or Disability Claims is a plus
- Bilingual skills are a plus
- Proficient in PC operations and Microsoft systems, with a technical aptitude for learning new applications
- Strong critical thinking skills to provide unique solutions and identify areas for improvement

How to Stand Out (Preferred Qualifications):
- Experience in processing Family Medical Leave or Disability Claims
- Familiarity with customer service best practices in a call center environment
- Ability to communicate clearly and concisely in both verbal and written formats
- Demonstrated adaptability in a fast-paced work environment
- Commitment to continuous learning and improvement in customer service techniques

#InsuranceJobs #RemoteWork #CustomerService #CareerGrowth #DiversityAndInclusion

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