Customer Service Advocate I

Centene Corporation; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading organization as a Customer Care professional, where you'll be the first-line advocate for our members. This remote position offers a chance to provide timely support and resolve inquiries effectively. Enjoy competitive benefits and a flexible work environment while making a difference for 28 million members.

Benefits

Health insurance

401(k)

Stock purchase plans

Tuition reimbursement

Paid time off

Holidays

Flexible work arrangements

Qualifications

• Entry-level position suitable for individuals with little or no prior experience.
• Experience with multitasking across multiple systems preferred.

Responsibilities

• Respond to routine member and/or provider inquiries accurately and promptly.
• Mitigate and prevent complaints from escalating by resolving issues during initial contact.
• Document all interactions in CRM systems for quality and performance tracking.

Skills

Bilingual in Spanish

Education

High School diploma or GED

Job description

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You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose

Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.

This is a remote position.

Shifts can vary but will fall within the hours of 10:30 AM - 7:30 PM CST.

Bilingual in Spanish highly preferred.

Responsibilities

1. Respond to routine member and/or provider inquiries, requests, and concerns accurately and promptly.
2. Mitigate and prevent complaints from escalating by resolving issues during initial contact.
3. Act as the front-line resolution advocate for various member and/or provider inquiries, requests, or concerns.
4. Resolve basic problems by communicating information regarding member or provider needs, understanding causes, and routing complex issues to appropriate departments.
5. Maintain performance and quality standards based on contact center metrics.
6. Provide customer service via phone, live chat, and email in a high-paced environment.
7. Document all interactions in CRM systems for quality and performance tracking.
8. Adhere to quality standards, regulations, policies, and compliance requirements.
9. Perform additional duties as assigned.

Minimum Education/Experience

High School diploma or GED required. Entry-level position suitable for individuals with little or no prior experience. Experience with multitasking across multiple systems preferred.

Compensation & Benefits

Pay range: $16.01 - $22.98 per hour. Benefits include health insurance, 401(k), stock purchase plans, tuition reimbursement, paid time off, holidays, and flexible work arrangements. Actual pay depends on skills, experience, and other factors. Total compensation may include incentives.

Additional Information

Centene is an equal opportunity employer committed to diversity. All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Qualified applicants with arrest or conviction records will be considered per applicable laws.