Customer Service Advocate

Great Day Improvements; Bensalem Township (Bucks County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Paid Time Off (PTO)

Cross-training

Team environment

Job summary

Great Day Improvements, LLC is seeking a Customer Service Advocate to join our in-office team. This full-time role offers a strong start in customer service with opportunities to grow, learning multiple office functions, and PTO benefits.

You will communicate professionally, guide customers through projects, and ensure an outstanding experience while collaborating with a friendly team in Bucks County. Prior customer service experience and proficiency with Excel are a plus.

Qualifications

• Two years of experience in customer/client services, call center, help desk, or similar service roles.
• Proficient in technology and IT systems; Excel experience is a plus.

Responsibilities

• Guide customers through every stage of their project and provide outstanding service.
• Answer questions, provide assistance, and ensure a positive customer experience.
• Support and cover for team members on PTO; adapt to varied daily tasks.

Skills

Customer service

Communication

Teamwork

Organizational skills

Problem solving

Tools

Excel

Job description

Customer Service Advocate

Full Time - IN OFFICE

$17.00 HR

MON - FRI 900 AM - 530 PM

Great Day Improvements, LLC

Looking for an exciting opportunity to grow your career with a great company? We're looking for a friendly, motivated, customer-focused Customer Advocate to join our team!

WHAT'S IN IT FOR YOU?

• Pay up to $17 per hour
• Benefits package
• Paid vacationPaid Time Off (PTO)
• Cross-training and opportunities to learn new skills
• Be part of a team that makes a difference!

WHAT WILL YOU DO?

As a Customer Advocate, you'll be the important connection between Great Day Improvements and our valued customers! You'll help guide customers through every stage of their project, answer questions, provide assistance, and make sure they receive an outstanding experience. You'll also have the opportunity to learn multiple office roles and provide support and coverage when team members are out on PTO. No two days have to be exactly alike.

WHO ARE WE LOOKING FOR?

• Someone who loves helping people!
• A friendly, professional communicator.
• A team player with a positive attitude.
• Someone organized, dependable, and ready to learn.
• A person who enjoys variety and thrives in a team environment.

Applicant must have a minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service related industries. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win‑win solutions. Lastly, the CA must have great business sense and judgement.

GDI is an Equal Employment Opportunity Employer

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