Customer Advocate

Safelite; Alton (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off and holidays

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to be the first impression for customers, greeting in-shop clients and handling inquiries with confidence. The role covers administrative tasks, scheduling, work orders, and invoicing, delivering a memorable experience in every interaction.

You will manage calls, emails and faxes for service issues, process orders, verify insurance, and assist with dealer accounts while maintaining top-notch service standards in a dynamic shop environment.

Qualifications

• High School Diploma/GED or equivalent.
• 1–3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails and faxes for service issues, pricing, warranties and dispatch.
• Confirm and complete work order information, including insurance verification.
• Process invoices, credits, and rebills; manage deleted work orders.
• Review dealer orders and assist with special accounts.
• All other duties as assigned.

Skills

Customer service

Phone handling

Administrative tasks

Professional appearance

Travel

Education

High School Diploma/GED

Job description

Does this position interest you?

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $19.75/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently – without breaking a sweat – often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.