Customer Advocate

Great Day Improvements: A Family of Brands; Bensalem Township (Bucks County); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Paid vacation

Paid Time Off (PTO)

Cross-training opportunities

Team oriented work environment

Descripción de la vacante

Great Day Improvements, LLC is seeking a Customer Advocate to serve as the essential link between the company and our customers. In this full-time, in-office role, you will guide customers through every stage of their project, answer questions, provide assistance, and help ensure an outstanding experience.

You will learn multiple office roles and provide coverage during PTO, collaborating with a friendly team to deliver timely solutions.

Formación

• Minimum of two years' experience in customer/client services, call center, help desk, or related industries.
• Strong problem-solving skills.
• Proficient with technology; Excel experience a plus.
• Well-organized, proactive, and able to manage customer interactions.

Responsabilidades

• Guide customers through every stage of their project and answer questions.
• Provide assistance and ensure customers receive an outstanding experience.
• Learn multiple office roles and provide coverage when team members are on PTO.

Conocimientos

Customer service

Problem solving

Excel

Professional communication

Descripción del empleo

Overview

Customer Advocate

Full Time - IN OFFICE

$17.00 HR

MON - FRI 9:00 AM - 5:30 PM

Great Day Improvements, LLC

What's in it for you?

• Pay up to $17 per hour
• Benefits package
• Paid vacation
• Paid Time Off (PTO)
• Cross-training and opportunities to learn new skills
• Be part of a team that makes a difference!

What will you do?

As a Customer Advocate, you'll be the important connection between Great Day Improvements and our valued customers!

You'll help guide customers through every stage of their project, answer questions, provide assistance, and make sure they receive an outstanding experience.

You'll also have the opportunity to learn multiple office roles and provide support and coverage when team members are out on PTO. No two days have to be exactly alike

Responsibilities

Who are we looking for?

• Someone who loves helping people!
• A friendly, professional communicator.
• A team player with a positive attitude.
• Someone organized, dependable, and ready to learn.
• A person who enjoys variety and thrives in a team environment.

Qualifications

Applicant must have a minimum of two years' experience in customer/client services, call center, help desk, or other applicable service related industries. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions. Lastly, the CA must have great business sense and judgement.

GDI is an Equal Employment Opportunity Employer