Customer Service Advocate - Work from home - Remote

Recruit Monitor; Los Angeles (CA); Remote; USD 22,041 - 26,174; Full time

Benefits offered by this job

Medical benefits from day one

8 hours paid time off to volunteer

On-site gyms and cafeterias

Massage appointments and social activities

Job summary

A global health service company is seeking a Customer Service Advocate to work from home. The role involves helping customers navigate health benefits and providing solutions for their inquiries. Candidates should have customer service experience and strong communication skills. The position offers a starting pay of $16 - $19 an hour, medical benefits from day one, and supports a wellness-oriented environment with training and development opportunities.

Qualifications

• 1+ years of customer service experience analyzing and solving customer problems.
• Intermediate proficiency in Microsoft Office Suite; capacity to multitask independently.
• Knowledge of Medical Terminology is a plus.

Responsibilities

• Help clients understand the business and related payments.
• Take ownership of customer issues and resolve them efficiently.
• Educate customers on disease management and wellness programs.
• Access regular development opportunities and mentorship.
• Enjoy perks like on-site gyms and social activities.

Skills

Customer service experience

Communication skills

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Associates or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Customer Service Advocate - Work from home - Remote

About the job Customer Service Advocate - Work from home - Remote

Job Description

Does your dream job involve a healthy mix of helping others, problem solving, and a supportive, family-like team environment to top it all off? What about a starting pay of $16 - $19 an hour based on experience and education, medical benefits that start on day one, and 8 hours paid time off to volunteer with causes youre passionate about? We thought so. Keep reading

A bit more about us: were a global health service company dedicated to helping people improve their health, well-being and sense of security. As a Customer Service Advocate at Paychex, youll help our 95+ million members make the most out of their Paychexbenefits. Youll set our customers at ease and work from your toolkit to help solve problems and provide solutions. Above all, youll make an impact in the lives of others, day in and day out.

Heres a little more about what youll do:

• Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions.
• Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the chat the first time, every time.
• Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.
• Access regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands‑on training and guided on‑the‑job trainings to ensure youre successful here (and enjoy your job too!)
• Enjoy the perks of working in a wellness-oriented industry. Being at the frontline of customer problem solving can be tiring, so we do our best to look after you, too, by offering things like on‑site gyms and cafeterias, massage appointments, and social activities.

What You Should Have

• High School Diploma or equivalent required, Associates or Bachelors degree preferred
• 1+ years of customer service experience analyzing and solving customer problems required;
• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
• Knowledge of Medical Terminology a PLUS
• Excellent written and oral communication skills
• Exceptional organizational and time-management focus