Customer Service advisor with Greek

Remote Jobs; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Home office

Meal vouchers

Benefit card

Bonuses

Job summary

Concentrix is hiring a Customer Service Advisor with Greek to join our remote team. You will handle inbound calls, emails, and social media inquiries from customers, resolving service issues and informing them about promos.

The ideal candidate has strong computer skills, excellent communication, and a client-first mindset. English and Greek proficiency are required, and experience is not necessary. This is a full-time remote role offering a home office setup and performance bonuses.

Qualifications

• Native Greek and proficient in English, both spoken and written.
• Excellent communication and problem-solving abilities.
• Strong computer skills and MS Office proficiency.
• Ability to manage multiple channels (phone, email, chat).

Responsibilities

• Answer phone calls, emails, and messages on social media and live chat from customers.
• Help customers with service-related issues.
• Inform customers of promo events.
• Work shifts: morning 09:00-17:45, afternoon 13:15-22:00, (Working hours are according to the market covered)
• Phone calls are inbound, no cold-calling.
• Suitable for people without experience.

Skills

Greek language

English language

Customer service

Communication skills

MS Office

Tools

MS Office

Job description

Job Title

Customer Service advisor with GreekJob Description

Company Overview

We are an International Outsourcing Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers and their employees.

Do you like to join the fascinating and ever-changing digital media world?

Do you enjoy discussions about TV shows and favorite films? Now you can do it while working! We currently seek Customer Service Advisors for our partner, the online streaming service of the digital media giant.

What you will do in this role:

• Answer phone calls, e-mails, and messages on social media and live chat from customers
• Help customers with service-related issues
• Inform customers of promo events
• Work shifts: morning 09:00-17:45, afternoon 13:15-22:00, (Working hours are according to the market covered)
• Phone calls are inbound, no cold-calling
• Suitable for people without experience

What we expect:

• Good computer skills and good knowledge of MS Office
• Ability to quickly identify customers' problems and needs
• Ability to set priorities and manage daily responsibilities effectively
• A client-oriented approach, patience, and strong communication skills
• Team players with the ability to work in a Customer Service environment
• Living in the Czech Republic is a plus
• Native GREEK and communicative level of English in both oral and written form

We offer:

• Home office
• Meal vouchers
• benefit card
• Attractive bonuses according to the performance
• Daily use of foreign languages, especially English.
• Great referral bonus
• A team that is fair and human at all times, including corporate governance.
• Interactive activities: team-building, company parties, sports, etc.
• Opportunity to develop a career within a multinational environment

Company Insight

Some call us a global technology and services company. But we’re so much more. Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges. Trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands.

Location

CZE - Work-at-HomeLanguage Requirements:

English (Required), Greek (Required)Time Type:

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Employer

Concentrix