Customer Service Advisor, Remote

Conduent; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor, where your problem-solving skills will shine. This role involves assisting customers with their post-purchase needs, from tracking orders to resolving issues with empathy and professionalism. You will thrive in a fast-paced environment, helping customers feel heard and valued. Enjoy the flexibility of working from home, with health benefits starting on day one and performance-based bonuses to reward your hard work. If you are passionate about providing exceptional service and making a difference, this opportunity is perfect for you.

Benefits

Medical, dental and vision coverage

Paid Time Off (PTO)

Performance-based bonuses

Flexible working hours

Qualifications

• Compassionate individual with strong communication and problem-solving skills.
• Experience in customer service is a plus, but training will be provided.

Responsibilities

• Handle inbound calls regarding customer inquiries and orders.
• Assist with tracking numbers, returns, and resolving customer issues.

Skills

Communication Skills

Problem-Solving

Customer Service

Empathy

Education

High School Diploma or GED

Job description

Hourly Rate: $17.31 per hour + Performance Based Bonuses

Schedule: Full Time Schedules Between the Hours of 7am - 12am CST

Health Benefits: Start Day One!

Are you a problem-solver who excels in handling high volume calls and helping customers to resolve issues? Join us as a Customer Service Advisor and support customers with their post-purchase needs, from tracking orders to checking order status and more. If you're passionate about providing exceptional service and helping our customers feel heard, we want to hear from you!

What You'll Do:

1. Handle inbound calls from customers with inquiries about their recent purchases.
2. Assist customers with tracking numbers, order statuses, product returns and other post-purchase needs.
3. Use your problem-solving skills to find quick solutions and resolve any issues.
4. Help de-escalate frustrated customers with empathy and professionalism.
5. Occasionally assist with upselling or cross-selling when appropriate and necessary.

Who We're Looking For:

1. A compassionate and patient individual with excellent communication and soft skills.
2. Strong problem-solving abilities and a knack for de-escalating upset customers.
3. Someone who thrives in a high-volume, fast paced environment.
4. Experience in customer service or call centers is a plus, but not required - training will be provided!

Why You'll Love Working with Us:

1. Enjoy the flexibility of working from home in your secure workspace.
2. Medical, dental and vision coverage starting day one.
3. PTO: Accrue paid time off starting after 180 days.
4. Performance-based bonus incentives to reward your hard work and success.

Ready to take the next step in your career? Apply today and join a team that's as passionate about technology as you are!

Requirements:

1. 18 years or older.
2. High School Diploma or GED.
3. Be able to successfully pass a criminal background check.
4. Have at least six months experience in customer service.
5. Have high speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection).
6. Ability to accurately type at least 30 WPM.
7. Have a secured workspace with a door that is only accessible to you during work hours.
8. Be flexible in working hours, seven days per week including weekends.
9. Reside in one of our US hiring zones.

We are NOT currently hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT & NY

MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD-Montgomery County, WA-Seattle, CO-Denver

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary for this role is $17.31 per hour.