Customer Service Advisor – Hybrid/Remote Claims

Activate Group Limited; United States; Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

33 days holiday

Health cash plan

Enhanced family leave

Life assurance (3x salary)

Free breakfasts and fresh fruit

Birthday surprise

Job summary

Activate Group is seeking a Customer Service Advisor to support our claims process, ensuring repair instructions reach the right repairer and updates are logged against customer SLAs. You will handle high volumes of calls, update systems, and provide detailed progress reports to stakeholders.

Based in the UK, you may work from home or at one of our contact centres, with development opportunities and a supportive team culture that emphasises excellent service and career progression.

Qualifications

• Experience in customer service or contact centre environment.
• Excellent written and verbal communication skills.
• Ability to manage own time and workload.

Responsibilities

• Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary.
• Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
• Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim.
• Manage own workload, ensuring all claims assigned are progressing in line with set KPI's and business targets.
• Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position.
• Ensure that all SLA's are met and exceeded.
• Have a resilient and positive attitude.
• Excellent customer service skills, taking responsibility and providing a market leading customer journey.
• Excellent problem solving skills.
• Ability to handle a high volume of calls daily.
• Excellent written and verbal communication skills.
• Able to manage own time and workload.

Skills

Customer service excellence

Strong communication

Time management

Problem solving

Outbound/inbound calls

Attention to detail

Tools

Avant software

CRM system

Job description

Activate Group is seeking a Customer Service Advisor to support our claims process, ensuring repair instructions reach the right repairer and updates are logged against customer SLAs. You will handle high volumes of calls, update systems, and provide detailed progress reports to stakeholders.

Based in the UK, you may work from home or at one of our contact centres, with development opportunities and a supportive team culture that emphasises excellent service and career progression.