Customer Service Advisor - Front Desk & Fleet Logistics

Activate Group Limited; United States; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Health cash plan

Enhanced family pay

Monthly and annual bonus

Life assurance

Free breakfasts and fruit

Birthday surprises

Job summary

Activate Group is hiring a Customer Service Advisor in Tunbridge Wells. The role involves welcoming customers, coordinating courtesy cars, and liaising with the workshop to update customers on repair progress.

You will ensure a smooth reception experience and manage payments while upholding health and safety standards. The position offers benefits including holidays, health plan, enhanced family pay, and bonus schemes, with opportunities across Halifax, Peterborough, and AAR sites.

Qualifications

• Greeting customers and providing a welcoming experience.
• Delivering exceptional customer service and handling inquiries.
• Co-ordinate collection/delivery logistics for a large fleet of courtesy cars.
• Liaise with workshop for vehicle completion times and delays.

Responsibilities

• Regularly update customers on repair progress.
• Process payments and issue invoices.
• Support handling complaints per company policy.
• Adhere to health and safety regulations and company procedures.

Skills

Attention to detail

Communication skills

Telephone/Email/Face-to-face

Computer literacy

Time management

Proactive

Organising time/resources

Handling confidential information

Job description

Activate Group is hiring a Customer Service Advisor in Tunbridge Wells. The role involves welcoming customers, coordinating courtesy cars, and liaising with the workshop to update customers on repair progress.

You will ensure a smooth reception experience and manage payments while upholding health and safety standards. The position offers benefits including holidays, health plan, enhanced family pay, and bonus schemes, with opportunities across Halifax, Peterborough, and AAR sites.