Customer Service Advisor

Valvoline Instant Oil Change; Yuma (AZ); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Flexible work schedule

On-the-job training

Company provided uniforms and tools

Promotions from within

Paid time off

Paid time off

Job summary

A franchisee of a major oil change company in Yuma, Arizona is seeking a Customer Service Advisor. In this role, you will create lasting impressions with customers through excellent service and communication. The position offers competitive pay, training, and opportunities for advancement. Ideal candidates are friendly, eager to learn, and able to lift light loads. Benefits include flexible scheduling and no late evenings.

Qualifications

• Friendly and ready to work as part of a team.
• Capable of lifting up to 50 pounds occasionally.
• Full mobility and ability to work with hands above head.
• Ability to stand for extended periods and climb stairs.
• Capable of standing for extended periods and light physical tasks.

Responsibilities

• Deliver positive first impressions with friendly greetings.
• Present oil change options and services accurately.
• Build trust and encourage repeat customers.
• Evaluate customer needs and provide efficient service.
• Assist under the hood as necessary.
• Master all products and company knowledge.

Skills

Effective interpersonal skills

Oral communication skills

Customer-focused teamwork

Eagerness to learn

Willing to learn

Physical ability

Job description

Geared for the Driven

At CPS Holding, Inc, a franchisee of Valvoline Instant Oil Change (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with CDC guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs.

Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.

What you’ll do

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.

• Deliver a positive first impression to each guest with a warm, friendly greeting
• Present oil change options and additional services based on manufacturer recommendations
• Build trust and win repeat, loyal customers
• Evaluate customers\' needs, working quickly and efficiently
• Provide hands-on assistance under the hood as needed
• Master products, services, and company knowledge

How you’ll succeed

• Have effective interpersonal, oral communication skills
• You enjoy interacting with people face-to-face
• You are friendly and ready to work as part of a customer-focused team
• Have an eagerness to learn and grow
• You can occasionally lift up to 50 pounds
• Have full mobility and the ability to work with your hands above your head
• Can stand for extended periods of time and climb stairs

Benefits

• Competitive pay & flexible work schedule
• On-the-job training
• Company provided uniforms and tools
• We promote from within – a commitment we are passionate about
• No late evenings
• Paid time off

Terms and conditions apply, and benefits may differ depending on location

CPS Holding, Inc is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.