Customer Service Advisor

Valvoline Instant Oil Change; Loves Park (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Flexible work schedule

On-the-job training

Paid biweekly

Company provided uniforms and tools

Paid time off and holidays

Medical, dental, and vision benefits

401(k) savings plans

Job summary

A franchisee of a well-known oil change service is seeking a Customer Service Advisor in Loves Park, IL. You will create lasting impressions and build loyal customers through friendly service and product knowledge. The position offers competitive pay, flexible scheduling, and opportunities for growth within the company. Ideal candidates should have strong interpersonal skills and the ability to work in a team-oriented environment.

Qualifications

• Must enjoy interacting with customers face-to-face.
• Ability to lift up to 50 pounds occasionally.
• Mobility to work with hands above head and stand for long periods.

Responsibilities

• Deliver a positive first impression to each guest.
• Present oil change options and extra services.
• Build trust and win repeat customers.
• Evaluate customer needs quickly and efficiently.
• Provide hands-on assistance under the hood.

Skills

Effective interpersonal skills

Oral communication skills

Customer-focused teamwork

Eagerness to learn

Physical stamina

Job description

Geared for the Driven

AtIvy Lane Corp, a franchisee ofValvoline Instant Oil ChangeSM(VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with CDC guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs.

Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.

What you’ll do

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident,and exceptional under the hood and communicating with our guests.

• Deliver a positive first impression to each guest with a warm,friendly greeting
• Present oil change options and additional services based on manufacturer recommendations
• Build trust and win repeat, loyal customers
• Evaluate customers' needs, working quickly and efficiently
• Provide hands-on assistance under the hood as needed
• Master products, services, and company knowledge

How you’llsucceed

• Have effective interpersonal, oral communication skills
• You enjoy interacting with people face-to-face
• You are friendly and ready to work as part of a customer-focused team
• Have an eagerness to learn and grow
• You canoccasionallylift upto 50 pounds
• Have full mobility and the ability to work with your hands above your head
• Can stand for extended periods of time and climb stairs

Benefits include:

• Competitive pay & flexible work schedule
• On-the-job training
• Paid biweekly
• Company provided uniformsand tools
• We promote from within – a commitment we are passionate about
• No late evenings
• Paidtime off and holidays*
• Medical, dental, vision, and 401(k) savings plans*

*Terms and conditionsapply,and benefits may differ depending on location

Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.

The Company endeavors to make its recruitment process accessible toany and allusers. Reasonable accommodations will be provided, upon request, to applicants with disabilitiesin order tofacilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or [e-mail] make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.