Customer Service Advisor

Hunter Super Techs - TurnPoint; Marana (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

On-the-job training

Flexible schedule

Uniforms & tools provided

Discount on services (50%)

Job summary

Valvoline Instant Oil Change (VIOC) is hiring a Customer Service Advisor. You’ll be the first and last face customers see, using product knowledge to present oil change options and additional services.

Our training program prepares you to communicate successfully with guests and gain confidence as an expert on our products, services, and company knowledge. We foster a diverse and welcoming workplace, encouraging growth and internal advancement.

Qualifications

• Comfortable suggesting additional services to guests based on inspection and recommendations.
• Effective interpersonal and oral communication skills.
• Interacting with people face-to-face and building rapport.
• Eagerness to learn and grow within the role.
• English fluency in reading, writing, and speaking.

Responsibilities

• Present oil change options and additional services to customers.
• Be the first and last face customers see, creating a positive impression.
• Participate in training to communicate successfully with guests and build product knowledge.

Skills

Interpersonal skills

Oral communication

Upsell ability

Guest interaction

Willingness to learn

Tools

Uniforms provided

Tools provided

Job description

What You’ll Do:As a Customer Service Advisor, you are often the first and last face our customers see. You will create lastingimpressions and build loyal customers by using product knowledge and services to present oil change options andadditional services. No matter your experience, our training program will prepare you to communicate successfullywith our guests and provide you with the skills and confidence to be exceptional under the hood. We will help youbecome an expert on our products, services, and company knowledge.At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from variedbackgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons withdisabilities are strongly encouraged to apply.The perks and benefits we’ll provide you*:Competitive bi-weekly payPaid on-the-job training – No previous automotive experience is requiredFlexible work schedule: No late evenings or holidaysCompany provided uniforms and toolsWe promote from within – a commitment we are passionate about50% discount on Valvoline Instant Oil Change (VIOC) automotive services*Terms and conditions apply, and benefits may differ depending on location.What you’ll need to succeed:Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendationsEffective interpersonal and oral communication skillsInteracting with people face-to-faceEagerness to learn and growOccasionally lift up to 50 poundsWilling to be top-side technician cross-trainedHave full mobility and can work with your hands above your headCan stand for extended periods of time and climb stairsComfortable working in a non-climate-controlled environmentEnglish fluency in reading, writing, and speakingHow you’ll advance in your career:At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more andto hear from some of our ‘Vamily’ members. With an award-winning training program, commitment to safety, and fairand honest values, we’re here to help you reach every milestone.*Terms and conditions apply, and benefits may differ depending on locationValvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.