Customer Service Advisor

Valvoline Instant Oil Change; Town of Amherst (NY); On-site; USD 22,730 - 24,108; Part time

Benefits offered by this job

Competitive pay

Flexible work schedule

On-the-job training

Paid time off

Medical, dental, vision, and 401(k)

Tuition assistance program

Job summary

A leading automotive service company in New York is looking for a Customer Service Advisor to provide excellent customer interactions and deliver a positive first impression. The role includes presenting service options, evaluating needs, and offering hands-on assistance. Applicants should be eager to learn, friendly, and capable of handling physical tasks. The position offers competitive pay ranging from $16.50 to $17.50 per hour along with numerous benefits including flexible scheduling and opportunities for advancement.

Qualifications

• Friendly and ready to work as part of a customer-focused team.
• Willingness to learn and grow.
• Ability to stand for extended periods and climb stairs.

Responsibilities

• Deliver a positive first impression to each guest.
• Present oil change options and additional services.
• Evaluate customers' needs efficiently.
• Provide hands-on assistance under the hood.

Skills

Effective interpersonal communication

Customer interaction

Eagerness to learn

Ability to lift up to 50 pounds

Teamwork

Job description

Geared for the Driven

At Buffalo Lube Associates, LP, a franchisee of Valvoline Instant Oil Change SM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with CDC guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs.

Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.

What you’ll do

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.

• Deliver a positive first impression to each guest with a warm, friendly greeting
• Present oil change options and additional services based on manufacturer recommendations
• Build trust and win repeat, loyal customers
• Evaluate customers' needs, working quickly and efficiently
• Provide hands-on assistance under the hood as needed
• Master products, services, and company knowledge

How you’ll succeed

• Have effective interpersonal, oral communication skills
• You enjoy interacting with people face-to-face
• You are friendly and ready to work as part of a customer-focused team
• Have an eagerness to learn and grow
• You can occasionally lift up to 50 pounds
• Have full mobility and the ability to work with your hands above your head
• Can stand for extended periods of time and climb stairs

Benefits include

• Competitive pay starting at $16.50 to $17.50 per hour
• Flexible work schedule
• On-the-job training
• Paid weekly
• Company provided uniforms and tools
• We promote from within – a commitment we are passionate about
• No late evenings
• Tuition assistance program*
• Paid time off and holidays*
• Medical, dental, vision, and 401(k) savings plans*

*Terms and conditions apply, and benefits may differ depending on location

Buffalo Lube Associates, LP is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.