Customer Service Advisor (Bilingual)

Valvoline Instant Oil Change; Indianapolis (IN); On-site; USD 23,763; Full time

Benefits offered by this job

Competitive weekly pay - $17.25 per hour

Paid on-the-job training

Flexible work schedule

Paid time off (PTO) and holiday pay

Medical and prescription drug coverage

Dental, vision, and 401(k) plans

In-house uniforms and tools

Tuition and certification assistance

50% discount on services

Job summary

A leading automotive service provider in Indianapolis seeks a Customer Service Advisor to create lasting impressions and build customer loyalty. You will communicate effectively with guests, utilizing product knowledge to present oil change options. No previous automotive experience is required as comprehensive training is provided. This role offers competitive pay at $17.25 per hour and a supportive work environment emphasizing diversity and inclusion.

Qualifications

• Ability to suggest additional services based on inspections.
• Strong communication skills for face-to-face interactions.
• Willingness to learn and grow within the company.
• Capable of lifting up to 50 pounds and working hands-on.
• Ability to work in non-climate-controlled environments.

Responsibilities

• Create lasting impressions and loyal customers.
• Communicate product knowledge effectively to guests.
• Prepare to become an expert in company services.

Skills

Effective interpersonal and oral communication skills

Comfortable suggesting additional services

Eagerness to learn and grow

Bilingual: English/Spanish

Ability to lift up to 50 pounds

Mobility for hands-on work

Job description

What You’ll Do:

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. No matter your experience, our training program will prepare you to communicate successfully with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you become an expert on our products, services, and company knowledge.

At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply.

The perks and benefits we’ll provide you*:

• Competitive weekly pay - $17.25 per hour
• Paid on-the-job training – No previous automotive experience is required
• Flexible work schedule: No late evenings or holidays
• Paid time off (PTO), and holiday pay
• Company provided uniforms and tools
• Tuition and certification assistance and access to a FREE online university
• Medical and prescription drug coverage – with Health Savings Account contributions
• Dental, vision, and 401(k) retirement savings plans – 100% match up to 5%
• We promote from within – a commitment we are passionate about
• Back-up Child and Elder Care
• 50% discount on Valvoline Instant Oil Change (VIOC) automotive services

*Terms and conditions apply, and benefits may differ depending on location.

What you’ll need to succeed:

• Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
• Effective interpersonal and oral communication skills
• Interacting with people face-to-face
• Eagerness to learn and grow
• Occasionally lift up to 50 pounds
• Willing to be top-side technician cross-trained
• Have full mobility and can work with your hands above your head
• Can stand for extended periods of time and climb stairs
• Comfortable working in a non-climate-controlled environment
• English/Spanish speaking bilinguals preferred, otherwise English fluency in reading, writing, and speaking is required

How you’ll advance in your career:

At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and to hear from some of our ‘Vamily’ members. With an award-winning training program, commitment to safety, and fair and honest values, we’re here to help you reach every milestone.

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.