Customer Service Advisor

TEKsystems; Warren (MI); On-site; USD 30,000 - 32,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability Coverage

HSA

Job summary

TEKsystems is recruiting for a Universal Customer Service Advisor to support a renowned luxury automotive brand in Warren, MI. This contract role offers hybrid on-site and remote work after training, with a schedule designed to cover business hours and occasional weekends.

You will resolve complex customer inquiries, troubleshoot connectivity and infotainment issues, and collaborate with dealers and internal teams to ensure top-tier service.

Qualifications

• Bachelor's degree or equivalent professional work experience.
• 2+ years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and critical-thinking abilities.
• Comfortable navigating multiple computer systems and applications.
• Experience using Microsoft Office products, including Word, Excel, and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable, professional, and customer-focused.

Responsibilities

• Deliver exceptional customer experiences with empathy and professionalism.
• Manage cases from start to resolution with timely updates.
• Handle inquiries on customer assistance, programs, connected services, EV tech, and ownership.
• Troubleshoot vehicle connectivity, Wi-Fi, infotainment, and mobile apps.
• Support dealership partners, field teams, and internal stakeholders.
• Document interactions and case activity accurately.
• Meet and exceed satisfaction, SLAs, and performance goals.
• Contribute to luxury service excellence and continuous improvement.

Skills

Verbal and written communication

Problem-solving

Multitasking in fast-paced env

Microsoft Office (Word/Excel/PowerPt)

Customer focus

Technical troubleshooting

Education

Bachelor's degree or equivalent

Tools

Microsoft Office suite

Job description

Join a Premium Customer Experience Team

Are you passionate about delivering exceptional customer service and solving complex problems? We are seeking a Universal Customer Service Advisor to support customers of a renowned luxury automotive brand. In this role, you will serve as a trusted customer advocate, providing white-glove support across a variety of customer concerns, technical issues, and service-related inquiries. This is an excellent opportunity to gain experience with an iconic luxury brand while building a long-term career path with opportunities for growth and advancement.

What You'll Do

• Deliver outstanding customer experiences through empathy, professionalism, and problem-solving.
• Manage customer cases from start to resolution while providing timely updates and follow-through.
• Handle inquiries related to customer assistance, marketing programs, connected services, EV technology, and vehicle ownership experiences.
• Troubleshoot technical concerns involving:
  • Vehicle connectivity
  • Wi‑Fi functionality
  • Infotainment systems
  • Mobile applications
• Support dealership partners, field teams, and internal stakeholders to resolve customer concerns.
• Research escalated issues and help identify root causes and corrective actions.
• Document all customer interactions and case activity accurately and thoroughly.
• Meet and exceed customer satisfaction, service level, and operational performance goals.
• Contribute to a culture focused on luxury service excellence and continuous improvement.

Qualifications

• Bachelor's degree or equivalent professional work experience.
• 2+ years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and critical-thinking abilities.
• Comfortable navigating multiple computer systems and applications.
• Experience using Microsoft Office products, including Word, Excel, and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable, professional, and customer-focused.

Work Environment & Schedule Training

Training will be conducted in a hybrid environment:

• On-site: Tuesday through Thursday
• Remote: Monday and Friday

After training, employees will have the opportunity to work remotely while maintaining the ability to report onsite as needed. Candidates must live within approximately one hour of Warren, MI or be willing to commute when required.

Schedule Requirements

• Monday through Friday: 8:00 AM - 9:00 PM
• Saturday: 9:00 AM - 9:00 PM
• Schedules will vary, but employees will not be scheduled six days per week.

Job Type & Location

This is a Contract position based out of Warren, MI.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Warren, MI.

Application Deadline

This position is anticipated to close on Sep 11, 2026.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.