Luxury Service Advisor — White-Glove Client Experience

THE COLLECTION; Coral Gables (FL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Plan with employer match

Flexible PTO

Paid holidays and birthday off

Closed Sundays

Job summary

An upscale automotive dealership in Coral Gables is seeking an experienced Service Advisor. This role requires extensive automotive knowledge and strong communication skills to serve a luxury clientele. Responsibilities include greeting customers, diagnosing vehicle needs, and managing repair orders while delivering exceptional client service. Ideal candidates will have over three years of experience in a high-line dealership, a consultative sales approach, and the ability to thrive in a fast-paced environment. Join us to provide a superior service experience.

Qualifications

• 3+ years of experience as an automotive service advisor or manager.
• Exceptional customer service and relationship-building skills.
• Knowledge of automotive systems and terminology.

Responsibilities

• Provide high-level service by greeting customers and identifying service needs.
• Deliver service advice and recommend maintenance.
• Prepare and manage repair orders in accordance with standards.

Skills

Customer service skills

Automotive knowledge

Sales aptitude

Problem-solving skills

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

Automotive software (CDK, Tekion)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Premiere automotive dealership seeking a highly polished, experienced, and customer-focused Service Advisor to join our team. Our Advisors serve as the primary liaison between discerning clientele and our service department. Strong candidates will possess automotive knowledge, impeccable communication skills, and the ability to provide accurate diagnostic guidance while maintaining the highest standard of professionalism. Some key responsibilities include greeting customers, diagnosing vehicle needs, preparing repair orders providing cost/time estimates, and upselling necessary or required maintenance. This role is ideal for a professional who thrives in a luxury environment and is passionate about delivering an exceptional client experience.

Responsibilities

• Provide customers with high level service by greeting them, listening to their concerns and accurately identifying and documenting service needs to facilitate proper problem diagnosis.
• Deliver service advice by recommending maintenance and explaining technical issues and advising of outstanding manufacturer campaigns.
• Provide clear, transparent estimates including labor, parts and additional services.
• Prepare and manage repair orders in accordance with dealership and manufacturer standards.
• Review customer needs by communicating them to technicians and then explaining technical repair requirements in a professional and client-friendly manner.
• Coordinate with technicians to ensure accurate timelines and service recommendations.
• Manage workflow by scheduling service appointments and providing updates to customers on the status of their vehicle repair.
• Upsell authorized repairs, resolve concerns and complaints with empathy, and ensure high customer satisfaction
• Communicate with extended warranty providers and body shops to obtain approvals and estimates
• Consistent professional appearance and demeanor
• Polished communication and interpersonal skills
• Manage day-to-day needs and expectations as required
• Ensure manufacturer training is current and up to date
  
  
  

Qualifications

• Experience as an automotive service advisor or manager (3+ years) in high-line luxury or exotic dealership
• Exceptional customer service and relationship-building skills
• Strong sales aptitude with a consultative approach and ability to meet sales goals
• Knowledge and experience in using automotive software (CDK, Tekion)
• Proficiency in Microsoft Word, Excel, and Outlook
• Understanding of automotive systems, high-line vehicle terminology and repair processes
• Excellent organizational skills with the ability to manage multiple priorities
• Strong problem-solving skills and attention to detail
• Reliable, punctual, and able to work independently
• Good communication skills with a positive attitude
• Ability to thrive in a fast-paced, performance-driven environment while delivering white-glove service
• Aptitude in resolving issues with a high degree of service awareness
• Ability to multi-task, manage time and take ownership of completed work
• The drive to succeed in a fast-paced, high-touch environment
• High school diploma, GED and/or equivalent trade school experience
• Bilingual (English/Spanish) preferred
• Must be authorized to work in the United States and possess a valid driver license
• Must be able to pass all pre-employment requirements including background check, MVR, and drug screening
  
  
  

Physical Requirements

• Frequent walking, standing, sitting, squatting, crouching, stooping, bending, lifting, holding, kneeling, twisting, turning, reaching throughout the day (50% - 60%).
• Prolonged periods of working on a computer (40% - 50%), primarily to speak with customers in person and via phone, respond to emails, send payment requests, and similar administrative tasks.
• Extended use of arms, hands, fingers and legs to effectively use personal computers, cell phones, I-pads, maintenance tools and other peripheral office equipment
• Frequent talking and hearing to communicate with customer and service team.
• Close vision, color vision, depth perception, and ability to adjust focus for multi-uses.
• Must be able to occasionally lift, move and carry items weighing up to 30 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities
  
  
  

Work Environment

• Busy and dynamic work environment that includes climate-controlled offices and heavy traffic exterior service drive
• Flexibility to work during the week and Saturdays.
  
  
  

Benefits Overview

We value our team members and strive to offer a comprehensive benefits package to support well-being and work-life balance. Our benefits package includes:

• Medical, Dental and Vision Insurance
• Supplemental Benefits: Accident insurance, critical illness, voluntary life, STD, LTD, and more
• 401(k) Plan with an employer match and a range of investment options to assist in planning for retirement
• Paid Time Off (PTO): Flexible PTO to use for personal time or illness
• Vacation: Paid vacation days to recharge and enjoy time away from work
• Holidays: Paid holidays to celebrate with family and friends
• Birthdays: Paid day off to celebrate your special day
• Closed Sundays: Enjoy a day off every Sunday for work-live balance
• And much, much more. Additional perks and benefits to enhance your overall employee experience
  
  
  

We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We encourage applications from all qualified individuals, including those from historically underrepresented groups.

We are dedicated to providing a workplace that is free from harassment, discrimination, and retaliation. We value and promote a work environment that supports and rewards diverse perspectives, experience, and ideas.