Customer Service Advisor

Generac; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

401k (After 1 year of employment)

Health insurance (After 1 year of employment)

Job summary

Generac is looking for a proactive scheduling and dispatching professional to join its Dealer Talent Network in Miami, Florida. You will be responsible for scheduling jobs, communicating with customers, and dispatching technicians to enhance the installation of home generators.

The ideal candidate will have experience in scheduling and dispatching, strong parts knowledge, and proficiency in Microsoft Excel. This role offers benefits including health insurance and a 401k plan after one year of employment.

Responsibilities

• Schedule jobs per re‑occurring tickets.
• Communicate with customers on upcoming scheduled jobs/tickets.
• Schedule approved estimates.
• Dispatch technicians.
• Create estimates as needed.
• Create invoices when needed.

Skills

Parts knowledge

Scheduling / dispatching experience

Results driven

Strategic thinker and problem solver

Proactive and takes initiative

Knowledge with Microsoft Excel

Experience in construction or trades office settings

Sales and marketing support

Tools

Microsoft Excel

Job description

Job Requirements

Welcome to Generac’s Dealer Talent Network! If you’re passionate about clean energy, energy management, and are looking to be part of a dynamic and growing industry, then you’re in the right place.

By joining our Dealer Talent Network, you will be working with Generac’s Authorized Channel Partner, helping to install home generators, and becoming part of our mission to make the world a smarter, more sustainable place. Come and join us on this exciting journey into the future of energy management and clean energy!

What You’ll Do

• Schedule jobs per re‑occurring tickets.
• Communicate with customers on upcoming scheduled jobs/tickets
• Schedule approved estimates
• Dispatch technicians
• Create estimates as needed
• Create invoices when needed

What You’ll Bring

• Parts knowledge
• Scheduling / dispatching experience
• Results driven, strategic thinker and problem solver
• Proactive and takes initiative
• Knowledge with Microsoft Excel
• Experience in construction or trades office settings
• Sales and marketing support

Benefits

• Paid holidays
• 401k (After 1 year of employment)
• Health insurance (After 1 year of employment)
• This job is with an independent Generac channel partner and not for employment with Generac Power Systems, Inc.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.