Community Support Specialist

Associa; Shrewsbury (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Associa, through The Dartmouth Group in Shrewsbury, MA, is seeking a full-time Community Support Specialist to assist homeowners, board members, and staff with administrative tasks and customer service. Work hours are Monday–Friday, 8am–4pm, in an office setting.

The role includes filing, data entry, mail processing, and preparing board packages, with a $22–$25 hourly pay range. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• At least one year of directly related or closely related experience.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Professional customer service skills.
• Ability to work with multiple stakeholders (community managers, vendors, peers, clients).

Responsibilities

• Update and file association documents for Community Managers.
• Update homeowner and association information in database and shared files.
• Process and distribute incoming and outgoing mail for the office and Associations.
• Process print jobs, scanning and faxing as needed for general office support.
• Prepare and assist community managers with monthly board packages and in-house mailings.
• Receive and respond to calls from homeowners, Board members and vendors.

Skills

Customer service

Communication

Organization

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Dartmouth Group, an Associa company, is hiring a full time Community Support Specialist to provide administrative support to homeowners, board members, and internal staff. The location is Shrewsbury, MA.

The Community Support Specialist supports and assists general office activities and projects with administrative tasks. Provides customer service support. Under moderate supervision, work may involve contact with homeowners and board members.

Work hours: Monday - Friday, 8am - 4pm.

Essential Duties and Responsibilities

• Update and file association documents for Community Managers. Arrange for delivery and pick up of documents from storage when necessary.
• Update homeowner and association information in database and shared files.
• Process and distribute incoming and outgoing mail for the office and Associations.
• Process print jobs, scanning and faxing as general office support when needed.
• Organize and prepare correspondence relating to association business.
• Receive and respond to incoming calls from homeowners, Board members and vendors.
• Follow through on various requests.
• Review invoices for completeness/accuracy of charges and prepare payable vouchers for manager's approval if not completed by Telephone Operator.
• Prepare and assist community managers with monthly board packages and in house mailings.
• Relieves concierge/reception on an as needed basis.
• Other duties as assigned.

Hourly pay rate: $22-$25.

Requirements

• High School Diploma or GED Required.
• At least one year of directly related or closely related experience.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional customer service skills.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Knowledge of company policies, procedures, and forms.
• Must be able to work effectively with others in person and in group setting.
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to interpret verbal and/or written instructions at a proficient level.
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.