Customer Service Administrator

Spirit Services Company; Columbus (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

Spirit Services Company in Columbus, OH is seeking a Customer Service Administrator to provide excellent service and administrative support for daily operations. You will be the main contact for customers, handling inquiries, processing orders, and coordinating with internal teams to ensure timely fulfillment.

The ideal candidate is organized, detail-oriented, dependable, and able to juggle multiple priorities in a fast-paced environment.

Qualifications

• Previous customer service or administrative experience preferred.
• Strong communication skills, both verbal and written.
• Organized, detail-oriented and dependable.
• Ability to learn company software systems.
• Capable of handling multiple priorities in a fast-paced environment.

Responsibilities

• Respond to customer inquiries by phone, email, and other channels in a professional and timely manner.
• Assist customers with orders, product questions, order status updates, and general service requests.
• Enter, process, and maintain customer orders and related information accurately in company systems.
• Maintain customer accounts, records, and documentation, ensuring information is current and organized.
• Coordinate with internal departments to fulfill orders and resolve delays.
• Follow up with customers to ensure issues are resolved and service expectations are met.
• Provide administrative support, including data entry, filing, preparing reports, and maintaining records.
• Assist with resolving customer complaints by identifying concerns and coordinating appropriate solutions.
• Support daily office operations and complete additional administrative duties as assigned.

Skills

Strong verbal and written comms

Excellent organizational skills

Attention to detail

Multitasking and prioritization

Customer service and relationship mgmt

Independent and team work

Tools

Microsoft Office

Job description

The Customer Service Administrator is responsible for providing excellent customer service and administrative support to ensure smooth daily operations. This position serves as a key point of contact for customers, assisting with inquiries, processing orders, maintaining accurate records, and coordinating with internal departments to ensure customer needs are met promptly and professionally. The ideal candidate is organized, detail-oriented, dependable, and able to manage multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels in a professional and timely manner.
• Assist customers with orders, product questions, order status updates, and general service requests.
• Enter, process, and maintain customer orders and related information accurately in company systems.
• Maintain customer accounts, records, and documentation, ensuring information is current and organized.
• Communicate with internal departments to coordinate order fulfillment, resolve customer concerns, and address potential delays.
• Follow up with customers to ensure issues are resolved and service expectations are met.
• Provide administrative support, including data entry, filing, preparing reports, and maintaining records.
• Assist with resolving customer complaints by identifying concerns and coordinating appropriate solutions.
• Support daily office operations and complete additional administrative duties as assigned.

Qualifications and Skills

• Previous customer service or administrative experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office and the ability to learn company software systems.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Professional, customer-focused attitude with strong problem-solving skills.
• Ability to work independently and collaboratively as part of a team.
• Customer service and relationship management